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TEC Services & Winter Resilience - Guidance & Resources

Significant developments have recently taken place as part of continuing collaborative work between TSA and the NHS on the 999 NHS England project.

In mid-October, TSA's Chief Executive Officer Alyson Scurfield presented to Senior Health Leads, outlining the important role TEC Monitoring Services and TEC Responders can play in reducing winter pressures on the NHS.

Following this presentation, Chief Executive of NHS England Amanda Pritchard wrote to all Integrated Care Boards (ICBs) urging them to commission QSF-certified TEC Monitoring Services to work with Urgent Community Response teams and free up around 55,000 ambulance trips each year. She highlighted that QSF is a UKAS accredited scheme – demonstrating the high quality of our certification process.

We are delighted that our QSF certified TEC Monitoring Services and Responder Service members will now be able to play a significant role in the NHS’ Going Further Winter Resilience plans. It’s your chance to get funding from ICBs and scale up. TSA will be working with all certified TEC Services to help them engage with ICB commissioners.

We are proud that TSA are working in partnership with the NHS to provide solutions to these pressures, whilst helping to mitigate risks to the most vulnerable people in our communities and their families.

We will shortly be providing more information to our QSF certified members on how we will support them through this process and sending out information on how to become QSF certified for any TEC Services yet to do so.

I​n the meantime, here are some resources to help bring you up to speed on the latest developments.


Train the trainer - Integration of TEC with health webinars

In these webinars, we have launched the NHS directory to QSF-certified members and the Decision Support Tool for onward training. Topics covered included:

  • How to utilise Urgent Care Responders as an additional response pathway
  • The Decision Support Tool
  • NHS Service Finder Guidance

Further dates to be announced shortly

Guidance & Resources

Letter to ICBs from NHS Chief Executive Amanda Pritchard


View here




C​ase Study: The Person Centred Response Service that Supports the Wider Community 24/7



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Case Study: Connecting TEC, UCR and
Responder Services



Case Study: How Evidencing TEC Standards in Response is Helping Wider Integration & Partnerships


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T​echnology Enabled Care Pathways & Onward Referral


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C​ase Study: The 'Badge Of Honour' Keeping Customers and District Response Teams Safe



View here





Exclusive guidance and resources for QSF-certified members


Accessible once you have completed our training webinar



Accessible once you have completed our training webinar








The Quality Standards Framework: 


The Quality Standards Framework (QSF) is a set of outcome-based standards that supports organisations providing TEC products and services, based on the principles of Quality, Safety, Innovation and Continuous Improvement. With greater use of TEC services and digital solutions by service users, carers and families, the need for quality has become a "must have" in keeping people safe. The scheme is run by the independent TEC Quality and is the only UKAS accredited scheme for technology enabled care in the UK.

Learn more here

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