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Service 24 Advisor

Location: Leicester

Salary: £21,965 pro rata per Annum

Hours: Full time 35 Hours per week to cover 24 hours shift pattern - Evenings, weekends and nights

Application closing date: 7 March 2021

PA Housing is an award-winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

We currently have an opportunity for a Service 24 Advisor to join our dedicated team in the Midlands. This is a challenging role, which requires first class communication skills. Customer welfare is key in everything we do, and customers are always at the forefront of our thinking. You will work as part of the Service 24 Call Centre Team helping to support our customers when they call in, on our emergency care line system or general repairs and maintenance enquires.

Key Tasks and Responsibilities:

  • To answer calls and take any necessary steps to ensure the wellbeing of the customer.
  • To help, support and emergency response effectively to Service 24’s customers using a calm and sensitive approach.
  • To provide basic support and a ‘listening ear’ for agency customers who may suffer from a variety of mental health conditions and follows up where necessary with external agencies.
  • To be confident in contacting the emergency services and other professional agencies.
  • To identify emergency situations and take the appropriate actions.
  • To seek to provide first time resolution for all calls.
  • Where first time resolution is not possible, to investigate other avenues for response to queries and work requests.
  • Support the testing of Independent Living Schemes emergency alarm equipment, according to set procedures.
  • Carry out daily welfare calls to as directed by Resident Manager /Independent living Neighbourhood Coordinators
  • To respond appropriately to lone worker calls.
  • To handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary.
  • To understand the health and safety issues associated with repairs to individual properties and communal areas within the organisations housing stock.
  • To give appropriate advice in accordance with set procedures.
  • To record all repairs call logs on the database CRM /Northgate
  • To prioritise repairs according to set procedures

Skills to set you apart:

Here are a few more skills we are looking for. Don’t worry if you don’t tick every box. It’s important for us to support you in your role and help you to develop along the way.

  • NVQ Level 2 in customer service would be an advantage but not essential as training will be provided
  • Educated to A level or equivalent or 3 years’ experience in a relevant subject area.
  • Ensures policies and procedures are adhered to
  • Ability to empathise with customers
  • Knowledge of housing maintenance issues
  • Knowledge of Telecare equipment monitoring equipment
  • Knowledge of Safeguarding legislation
  • 1 years’ experience of working with vulnerable adults
  • Housing management/repairs experience
  • Experience of managing Anti-social behaviour and dealing with conflict.

Do you care about the same things we do?

We have three values we work by. When we meet, we’ll need you to show us how they are important to you too.

We always do the right thing: We offer the best quality service that we can.

We’re there when you need us: We listen and act ensuring we deliver on our promises.

We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes.

What we have to offer:

We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to peoples lives every day.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:

  • 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles)
  • Opportunities to develop your career through internal and external training, professional qualifications, career coaching etc.
  • Generous pension scheme
  • Health Cash plan for discounted optical, dental and health
  • Perkbox - High street discounts
  • Long Service Awards
  • Health and Wellbeing initiatives

As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates.

NO AGENCIES: We know where you are so we will contact you if we need your support.

Ref: V37

For more information and to apply, visit here.


Assistive Technology Assessor Installer

Location: Theale/Home working

Salary: £18,000 - £24,000 dependent on experience

Hours: 37.5 hours per week. Monday - Friday - 4.00pm or 9.00am - 5.00pm

Application closing date: 28 February 2021

NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling.

We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Assistive Technology Assessor Installer are a pivotal part of the success of the service we provide.

What we look for in an Assistive Technology Assessor/Installer

The post holder will be responsible for completing person centered, strength and outcomes based assessments for people who have been referred to the Technology Enabled Care Service. This will be done with professional support and supervision from an Occupational Therapist. You will also deliver, collect, install and demonstrate, repair and maintain care technology equipment, including telecare. This will be done in people's own homes across the county, travelling by driving a commercial vehicle.

You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support. You will also be supporting unpaid carers to carry on caring for friends and family.

  • Complete person centered, strength and outcomes based assessments for people of all ages living in the county
  • Day to day management of stock on van
  • Set up / repair / collection of care technology in people's own homes. This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed.
  • Ability to move and track equipment in and stock movements through a computerised bar code scanner system
  • A team worker with a flexible approach and good communication skills
  • Able to provide relief warehouse cover
  • Provide advice to private paying customers about care technology NRS sells or hires out

Detailed responsibilities:

  • Complete person centred, strength and outcomes based assessments for people of all ages. Make decisions about the most appropriate care technology solution to be provided, considering risk, outcomes and best value.
  • Assessment documentation and service user notes will be completed to a high quality standard, following NRS policy and procedures
  • Actively participate in professional supervision for personal development, service user safety and quality assurance purposes
  • Loading/checking the correct equipment on to a dedicated vehicle.
  • Deliver, install, set up, and demonstrate care technology equipment in a timely manner - in line with NRS processes.
  • Driving safely and efficiently to undertake required activities
  • Delivery and collection of the correct equipment.
  • Understanding and demonstrating the correct functionality of the equipment where necessary.
  • Timely booking and execution of deliveries, collections, PPM's and repairs to fulfil service requirements and support other team members
  • Undertaking the repair or replace of any damaged or faulty stock item
  • To complete service users' records ensuring that they are accurate - in accordance with NRS standards of data recording.
  • Working flexibly to ensure that changing priorities are met.
  • Being proactive in directing / signposting people, family members / carers to other relevant support services sources of assistance and support.
  • Support the TEC Team Leader and the Service and Transformation Manager with creating a local “Technology First” culture change through effective communication and supporting process improvements, so that TEC becomes an integral part of the local health and care system.
  • Support the delivery of training programmes to others where requested and support the effective implementation of innovation and development projects
  • Supporting and being involved with partnership working activities e.g. with voluntary sector organisations, Fire and Rescue Services, NHS and social care organisations
  • Update all IT systems accurately and in a timely manner
  • Timely communication of issues with regard to activities back to the TEC office
  • Communication of any perceived safeguarding issues with clients back to the TEC office
  • Appropriate use of IT, including company scanners in accordance with company processes
  • Appropriate processing of all paperwork.
  • Vehicle maintenance, including safety checks
  • Correct PPE and compliance to infection control processes
  • Follow all company policies and processes
  • Be fully compliant with all relevant mandatory training as and when required and take active part in all training opportunities offered - ensuring up to date best practices and equipment is used.
  • Attend meetings as and when required
  • Any other duties perceived as appropriate by the line manager

Person Specification:

  • Complete person centred, strength and outcomes based assessments for people of all ages living in the county
  • Day to day management of stock on van
  • Set up / repair / collection of care technology in people's own homes. This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed.
  • Ability to move and track equipment in and stock movements through a computerised bar code scanner system
  • A team worker with a flexible approach and good communication skills
  • Able to provide relief warehouse cover
  • Provide advice to private paying customers about care technology NRS sells or hires out

Essential Education/Qualifications

  • Good level of general education to GCSE or similar (as a guide 4 GSCE's A*-C)

Desirable Education/Qualifications

  • Level 2 Introduction to Technology Enabled Care or equivalent
  • Relevant additional qualifications e.g. administrative qualifications, Health and Social Care qualifications
  • Relevant additional qualifications e.g. Level 2/3 in Health and Social Care, telecare CPD

Essential Experience

  • Experience (personal, paid or voluntary) of working with disabled adults and older people
  • Knowledge of TEC and the role of TEC
  • Knowledge and experience of working with Healthcare Professionals
  • Experience of working with a range of partner organisations

Desirable Experience

  • Experience within a community setting
  • Experience of working within a Health and Social Care setting.
  • Knowledge of telecare / Assistive Technology / Technology Enabled Care Services solutions
  • Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate

Essential Skills

  • Assessment skills
  • Excellent interpersonal skills
  • Good communication, listening skills on the telephone
  • Ability to prioritise and categorise based on information provided and using sound judgement
  • Effective written skills
  • Effective organisation and time management skills

To apply, contact:


Duty Careline Officer

Salary Range: £32,301 - £33,474 per annum 

Work Location: 43 Beavor Lane, London, W6 9BL

Hours per week: 36 

Contract type: Permanent

DBS check: Enhanced Checks

Driving Licence: Full Clean Driving Licence (must be able to drive manual vehicle)

Closing date: 28 February 2021

Interview date: 8 March 2021

Contact details for an informal discussion: Sharon Short, Careline Manager on 07824498716 or via email on SHARON.SHORT@LBHF.GOV.UK

Hammersmith and Fulham is a diverse borough and our vision is to be the best council. Our priorities are: Doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient. Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly.

This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers. We also provide a No Reply service to commissioned home care providers.   

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. 

Role Responsibilities:

We are currently looking to recruit an experienced Careline Monitoring and Response Officer to join our dedicated team to deliver a high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision. The position is for a weekday (Monday to Friday) Duty Careline officer. It is essential that you have a flexible approach to working arrangements as you will be required to work 4 out 8 bank holidays. 

To be successful in this role you will need the ability to communicate effectively with a wide range of people, sometimes under difficult circumstances and respond under pressure, and the ability to handle crisis situations calmly, quickly and logically, is essential. Good IT and administration skills and customer service are essential.  

Experience of working with Adult Social Care agencies, lone working and installation of telecare alarms/equipment is desirable. 

Click here to view the role profile. 

People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people who can build this into everything they do. 

We are fair:

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. 

We are caring:

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. 

We are collaborators:

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. 

We are driven:

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes: 

Complex problem-solving:
The ability to work within a complex system and find simple solutions and outcomes that deliver real change. 

Critical thinking:
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources. 

You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes. 

People management:
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals. 

Coordinating with others:
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration. 

Emotional intelligence:
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills. 

Judgement and decision making:
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement. 

You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level. 

Service orientation:
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives. 

Cognitive flexibility:
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation. 

Role Specific Qualifications:

•    Good standard of general education 
•    Excellent standard of verbal and numerical reasoning
•    Excellent written communication (precise / concise / relevant)
•    Clean Full Driving Licence (must be able to drive manual vehicle) 

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. 

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

For more information and to apply, click here.


Business Development Manager:

Assisted Living & Healthcare Division

Application Closing Date: 19/03/2021

Location: Central England

Salary: Discuss during interview

Other Benefits: Employee Assistance Programme through EIC, Life Assurance Cover, Staff Sales, Eyecare Vouchers (VDU), Flu Vaccination, Healthcare Cashplan, Hotel and Car hiring discounts

We are looking for a self-driven and highly motivated Business Development Manager based in central region of England to join our ever-expanding Sales division.

Reporting to the National Sales Manager, we are looking for a seasoned B2B sales professional with experience in Assisted Living & Healthcare and/or a related market such as Fire, Security, Door Entry, Telecoms, WiFi. The role requires management of a geographical region in line with an agreed business plan, seeking and developing new business whilst retaining existing in order to meet/exceed the set monetary and business related targets.

Key Responsibilities:

• To develop new & retain existing business across the Assisted Living sector engaging with customers, end users, specifiers, main contractors and the approved Installer network

• To provide concise sales and forecast data which should identify (but not be limited to) volumes, phasing, expectation, market trends, opportunities and threats providing total regional visibility

• To think and act commercially, understand, influence, add significant value and be capable of operating at all levels within customer/partner organisation

• To engage with all stakeholders in the region to ensure complete satisfaction with the company’s products and partnership arrangements.

• To create & deliver presentations, perform & document surveys and prepare specifications for tenders and quotations including the marking up of drawings

• Always abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments

• Abide by Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments

Job Competencies/Key Skills:

Product/industry knowledge in Assisted living, Sheltered Housing, Warden Call, or a related market such as Fire, Security, Door Entry, Telecoms, WiFi.

• Sales professional with a proven record

• Excellent customer service/relationship skills.

• Ability to assimilate mentoring/management & adopt change

• Excellent presentation skills

• Ability to negotiate effectively

• Well organised and able to prioritise and multi task

• Self-motivated and capable of dealing with fast moving and varied events which are demanding. l Business Development Manager (Central Region) AL & HC (Assisted Living & Healthcare) Division

• Excellent time management and project management skills.

• Well developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business. • Computer & social media literate

• Ideally located in M62 corridor however the Central region runs from North Yorkshire to Staffordshire across the whole of Northern England & Wales


• Reporting to: Stuart Carroll, National Sales Manager

• Hours: Monday to Friday, 09:00 – 17:00 Hrs (These hours outline the minimum requirement however; additional overtime hours may to be required to fulfil the needs of the role)

• Base Location: Home/Field

• Type of role: permanent – subject to 6 months probationary period

• Salary: discuss during interview

• Group Personal Pension Plan: up to 5% employer contribution available from start day

• Holidays: 25 days/year • Competitive salary & benefits package • Company vehicle, home office equipment

• Other Benefits: Employee Assistance Programme through EIC, Life Assurance Cover, Staff Sales, Eyecare Vouchers (VDU), Flu Vaccination, Healthcare Cashplan, Hotel and Car hiring discounts

Applications by CV and covering letter to: National Sales Manager Stuart Carroll

Closing Date: Friday 19th March 2021

Legrand UK is committed to Equal Opportunities and Diversity.


Telecare Installer

Date posted: 10/02/2021

Application closing date: 28/02/2021

Location: Calderdale, West Yorkshire

Salary: £21,547 - £25,348

Package: Generous benefits package

Job category/type: Technical Technical

Calling all installation heroes… 

Not all heroes wear capes, they currently wear PPE. 

Whilst the world around us seems to be changing on a daily basis so are the ways in which our organisation continues to adapt to this new challenge. In these uncertain times, more and more customers are valuing our service which is why we are hiring to assess, programme and install Lifeline & Telecare equipment. 

The installation team travel throughout the West Yorkshire area to customer's homes. Therefore living in the West Yorkshire area and having a full driving licence with access to your own vehicle is essential. The service operates Monday to Friday with occasional Saturdays. 

This is not your average installation job. This is a front line role with big responsibility. If this doesn’t faze you and are seeking a role with a real social purpose, we want to talk to you. 

You might not have experience in a similar position but that is not essential. What is important to us is your attitude, behaviour and commitment to delivering a service that is our customer’s lifeline. 

We value these things in our people 

  • Understanding the importance of delivering outstanding customer care
  • Excellent listening and communication skills
  • Able to remain calm and objective in difficult situations
  • Good IT skills and someone who values technology 

The following three things are typical duties in our team 

  • Programme and install equipment for the Progress Lifeline and Telecare service following detailed procedures.
  • Demonstrate and explain the service to the customer and provide a fault maintenance service.
  • Understand our customer base and the support our service can offer, assess needs, gathering appropriate and relevant information for our customer database.

 About Progress Lifeline

Progress Lifeline has been delivering personal alarm and telecare services for over 28 years. We are committed to helping people to maintain their independent in their homes by offering telecare solutions and a 24/7 response service which gives customers and their families peace of mind. We are part of Progress Housing Group, an organisation which delivers housing and related services, including owning and managing nearly 11,000 homes. 

To read more about this opportunity, please click here to view the job description and person specification. 

Closing date for applications: midnight Sunday 28th February 2021

For more information and to apply, click here.


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