Industry Jobs listing

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Lifeline & Control Centre Operator

Location: Truro, Cornwall

Salary: £19,863 to £24,491 plus shift enhancements

Positions Available: x4

Job/Contract Type: Permanent

Hours: 37 per week

Application Closing Date: 26/09/2021

Interview Dates: 30/09/2021 & 01/10/2021

About the Job

How about a valuable job, helping to keep other people safe, every day, by calmly responding when a lifeline call is made? We offer a really valuable lifeline, literally, to thousands of older or other vulnerable people living in the community, who may be isolated, or not easily able to call for assistance if they needed reassurance, fell or became ill. With a touch of a button they can call the operator and hear a caring and empathic member or our valuable team, who will listen and ensure an appropriate and rapid response. As a Lifeline operator you can be the first person, to be spoken to, to activate that rapid response.

We have a committed and friendly team, who are passionate about this work. Full training would be given which will help you to understand the processes to follow but also to help you listen and respond in a way which is reassuring and a comfort to a person who will often be in distress. Your words and actions can really make a difference!

Our service is 24/7, for 365 days per year (based at Threemilestone) so you would need to undertake shifts. It will be a benefit (but not essential) if you have previously been a call handler, as the right person with empathy and a caring but calm manner, would add to and enhance our dedicated team. Much of the time, this work can feasibly be done from home. A car is not necessary or needed in this role.

This position will be subject to an enhanced criminal record disclosure check.

About you

You would need to be a flexible person who with sensitivity, can remain calm and at the same time, offer a listening ear and use their own initiative, to prioritise what needs to be immediately addressed.

Good verbal and written skills are needed along with a professional manner and a confidence with Microsoft office (or a willingness to learn)!

You would be welcome to ring for an informal discussion, with Hayley or Jamie, if you felt you need to know more about the post. Just call 0330 1235392.

The salary for this post is £19,863 - £10.32 per hour – plus shift enhancements of 25% for unsociable hours that applies 21:00 to 08:00 weekdays and all day Sunday (50% shift enhancement applies for Saturday and Sunday working 21:00 to 08:00). Our shift rota is based on a rotating pattern of early (07:00 to 15:00), lates (15:00 to 23:00), days (10:00 to 18:00), and nights (23:00 to 07:00), your flexibility will be important.

Please view the role profile here, your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form.

For this recruitment please do not upload any additional documentation in support of this application. Applications will be considered based on the screening questions, qualifications and experience provided within the application form and any further attachments will not be considered when the recruiting managers are shortlisting for interview.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

More information about working for Cornwall Council is available here

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

For more information and to apply, click here.

Customer Relationship Executive – Telecare

An exciting opportunity has arisen to join CSL, a leading international IoT and M2M service provider specialising in sectors including Fire, Security, Telecare, Elderly Care and much more. CSL is a rapidly growing, private equity backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux and Spain. CSL has a high performing team that is renowned for delivering leading solutions and services, backed up by world class customer support across markets that demand nothing less than absolutely certainty. Whether you’re looking for a new start or looking for a move into a Company where you really make a difference, CSL could be the platform you are looking for.

The Person:

You have experience in customer service and support in a high-tech environment. You may have a background in connected health, elderly care systems, alarm or security devices. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others maintaining a positive approach at all times

The Role:

This is a customer facing role where you will be responsible for the service relationship with the customer. Including pre-sales, onboarding, deployment and the day to day operation of CSLs connectivity services and IoT solutions towards the customer. You will have technical ownership of assigned accounts. Critical connections and cellular services are a big part of our customers core business and you will be their main technical advisor. The role will also have an element of commercial and sales-oriented interaction with the customer. Meaning you would need to understand the bigger picture.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Drive the technical and operational relationship with the customer
• Drive service implementation, onboarding and ramp-up
• Fault finding and investigation to root cause
• Ensure service level targets are fulfilled with continuous improvement
• Be a technical advisor to the customer
• Lead training on critical comms towards the customer and their partners, the municipalities and local authorities
• Liaising with mobile network operators and other partners
• Creating support tickets and follow up

Key Skills & Qualifications:

• Understanding of wireless and cellular IoT/M2M environment (2G/3G/4G, Voice, SMS, IP, APNs, VPNs, SIMs)
• Show attention to detail in diagnosing, fault finding and resolving customer issues
• Good communication and presentation skills both written and verbal
• Confident meeting with customers
• Good organisational skills
• Good knowledge of IT applications e.g. Word, Excel, PowerPoint, Outlook
• Ability to travel when needed
• Ability to work in a fast-changing environment

Desirable Skills & Qualifications:

• Good understanding of wireless network architecture, service platforms and SIM management cloud services
• Experience in B2B business accounts from a service perspective
• Good commercial understanding
• Understanding of Telecare/Telehealth industry

If you have the above skills and preferably a driving licence, please apply now with an indication of your salary expectations for the role. With regret, due to the high volume of applications we are currently receiving, only successful candidates will be contacted.

We're seeking those who are passionate about creating change through technology, helping others through technology and who want to make a lasting impact in the critical comms and telecare industry.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity

To apply, send your application to max.stevens@csl-group.com

Business Development Manager – TECs & Monitoring Solutions

Location: Home based in the Southeast Region

Other Work Locations: Blyth/Birmingham/Stockport/London

Reporting to: National Sales Manager – TECs & Monitoring Solutions

Application Closing Date: 10/09/2021

Benefits: Commission, company vehicle, pension, life assurance

Main Purpose of the Job:

The role requires taking ownership of the South East England geographical region in line with an agreed business plan. Seeking and developing new business whilst delivering an outstanding customer experience to our existing partners in order to meet/exceed the set monetary and business-related targets.

Key Duties:

• To develop new & retain existing business across the TEC & Monitoring sector engaging up to C level with customers, commissioners, industry bodies, influencers and specifiers
• To deliver concise sales and forecast data which should identify (but not be limited to) volumes, phasing, expectation, market trends, opportunities and threats providing total regional visibility
• To think and act commercially, understand, influence, add significant value and be capable of operating at all levels within customer/partner organisation
• To engage with all stakeholders in the region to ensure complete satisfaction with the company’s products, services and partnership arrangements.
• To create & deliver presentations, prepare specifications and quotations and add experience, knowledge and value to tender submissions
• Share information regarding customer activity with other affected Regions and NSM in a timely fashion. Scrutinise sales orders and report any order misallocation immediately.
• To produce, maintain, communicate and gain agreement for a regional business plan (reviewed regularly).
• Keep an accurate record of all visits and telephone contacts using SFDC and ensure shared, electronic diary is kept up-to date at all times
• To provide resource and expertise to activities outside of regional boundaries as & when deemed commercially beneficial to the business by the NSM
• To provide product training as and when necessary (internally & externally)
• Take an active part in scheduled conference calls and sales meetings
• Ensure that Company standards are communicated and maintained
• Ensure that Company procedures are followed at all times
• To attend national and regional exhibitions as instructed and perform in a professional and businesslike manner at all times.
• To assist the national sales manager/company in any other duties that may be required.
• Always abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

Knowledge/Experience/Key Skills:

• Product knowledge in TEC & Monitoring solutions space or related markets such as Health.
• Excellent customer service/relationship/Cx skills.
• Ability to assimilate mentoring/management & adopt change
• Good presentation skills
• Ability to negotiate effectively
• Be flexible to both business and industry changes
• Well organised and able to prioritise and multitask
• Self-motivated and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management and project management skills.
• Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
• Computer literate with a minimum basic Word and intermediate Excel skills, specifically, spreadsheet capability. Knowledge of CRM systems ideally Salesforce
• Good use and understanding of Social Media in the workplace
• Ideally located in or around the M25, however the SE region runs from Norfolk to Sussex

To apply, send your application to stuart.carroll@legrand.co.uk

Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.

Chubb Community Care (a Carrier company) is one of the UK’s leading manufacturer, supplier and installer of innovative products and services designed to promote independence and enhance quality of life for older, vulnerable and disabled people. Our products are designed to offer a wide range of solutions to meet our clients’ needs, from easy to install domestic units to fully integrated telecare and telehealth systems for local authorities and housing organisations.

We welcome applications from talented Sales Consultants, Business Development Manager, Key Account Managers, Major Account Managers, Sales Executives, Account Executives or Sales Managers who live within the South West of the UK, in cities such as Bath, Bristol, Cardiff, Weston-Super-Mare, Exeter, Torquay or Plymouth.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Key Account Development Manager - Product

Location: UK Home Based; Ashford, Middlesex

Salary: £36,000 (OTE £50k+)

Chubb now has an opportunity for a Key Account Development Manager in the South East. The main goal of this role is to build a strong market position by locating, developing, defining and closing new business opportunities, for Telecare Product Sales. Once an account base has been developed, the primary objective of this role will move from business development to account management.

What will I be doing as an Account Development Manager?

• You will be responsible for the management and sales generation of new Telecare Product accounts by proactively identifying and converting new account opportunities
• Ensure optimum cross-selling activity across accounts to maximize service and recurring revenue opportunities.
• Develop business strategies to maximize sales opportunities in Telecare markets and verticals
• Reporting on known competitors, decision makers and influencers in each opportunity.

To be successful in this role you will:

• Exceptional communication and presentation skills, and ability to express technical and nontechnical concepts clearly and concisely
• A proven track record of achievement with evidence of significant new business development on a national scale.
• Expert understanding of service and product, and ability to innovate new ways the product can serve customers
• Sales experience gained within the Telecare or Assisted/Sheltered Living supply industry would be an advantage
• Outstanding Commercial Acumen
• In-depth understanding of RFPs, PQQs and the Tendering process.
• Current UK driving license

What can we offer you?

• Salary c. £36,000 per annum (OTE £50k+)
• Company vehicle or cash allowance
• 24 days holidays plus bank holidays
• Generous pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

For more information and to apply, click here.

Key Account Development Manager

Location: UK Home Based; Avonmouth, Bristol

Salary: £36,000 (OTE £50k+)

Chubb Community Care now has an opportunity for a Key Account Manager in the South West. The main goal of this role is to build successful client relationships, achieve sales targets and grow Community Care’s business profitably and market share through the successful winning Service, Monitoring, Projects and Product Sales opportunities with new clients, whilst managing existing Nurse Call, Warden Call, Telehealth & Council customers.

What will I be doing as a Key Account Manager?

• You will Identify, qualify and win new opportunities
• Develop relationships with key decision-makers and influencers within target markets and client organisations
• Achieve sales/order intake targets so that the business achieves its strategic plan for profitable and sustainable growth in Recurring Sales and New Business
• Facilitate and deliver demonstrations and presentations to prospective clients and existing customers
• Conduct surveys and produce associated designs and quotations

To be successful in this role you will possess:

• Experience of dealing with Local Authorities, CCGs, Housing Authorities, End Users, Consultants, Contractors and the Healthcare sector
• Background in the assistive technology market would be advantageous
• Understanding and knowledge of the Telecare, Telehealth and Nurse Home industry is preferred
• Track record in negotiating tenders and contracts
• Sound technical knowledge is essential
• Current UK driving license

What can we offer you?

• Up to £36,000.00 basic salary (OTE c. £50k +)
• Company vehicle or cash allowance
• 24 days holidays plus bank holidays, plus option to purchase additional days
• Generous pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

For more information and to apply, click here.

Doro is a global leader in telecare for seniors and our products are sold in over 40 countries on five continents. Technology enabled care is what we do, and we have over 30 years' experience in the sector.

We offer flexible hours, 24 days annual leave, pension, life assurance, eyecare, health and discount schemes. We care, we are trustworthy and we are visionary. If that is you too then join us. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Recruitment Team on 01323 644422.

*Should we receive a large volume of quality candidates, we reserve the right to close the application date, sooner than advertised*

Bid Writer

Location: Regional

Application Closing Date: 12/09/2021

As a Bid Writer your role within the Business Development team, will be to gather information from within the business to write persuasive Bids for Tender. 

To be successful within this Bid Writer role you will

• Have excellent attention to detail
• Demonstrate proven experience working as a Bid Writer
• Be confident working on multiply projects at once with pressure of deadlines
• Show high level of skill in using Microsoft Office (MS Word, Excel and PowerPoint) 

Knowledge of housing associations, social care, telecare would be advantageous for this role, however knowledge of public procurement is a key requirement. Previous experience of the Tendering process is essential to ensure high quality submissions are delivered.

This Bid Writer position will be a Full time permanent home based role and we are open to applicants from across the South, Midlands and North of UK.  

For more information and to apply, click here.