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Careline Telecare Installation Review Officer

Location: Camden, London

Salary: £30,893

Hours: 36 hours per week

Contract type: Permanent

Application Closing Date: 01 February 2022

About Us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The Role

In this role you will need to demonstrate and install community alarms and telecare equipment. This enables Careline Telecare to provide a high quality, cost effective social alarm response service to elderly, disabled and otherwise vulnerable customers in the community. Providing routine and emergency support on a 24/7 basis, ensuring we deliver a service that promotes the dignity and wellbeing of customers. You will need to show a can-do attitude and have the ability to install all levels of telecare sensors. These will include epilepsy sensors, property exit sensors and a number of higher level sensors as well as the normal basic installations. As the need for telecare grows there is an expectation that Careline will be capable of meeting this need. The ideal candidate will need to assess the customer’s needs and determine the appropriate telecare solution on an individual basis, often under difficult circumstances, whilst taking customer’s needs & capabilities into consideration. You will be expected to identify the most appropriate solutions for telecare to be installed into private homes, group housing, care homes etc in such a way that does not invalidate their CQC registration requirements.

About You

For this role you will be required to have a full current UK Driving Licence

You will be expected to have good practical knowledge and skills required across multiple disciplines electrical, computer hardware/software, telecoms and assistive technology. This includes the ability to fault find and give technical support

The successful candidate will have good communication skills, both verbal and written and be able to use a range of information technology within service delivery. This will include good organisational skills, and the ability to be able to prioritise work as appropriate and when under pressure.

You will have the ability to liaise effectively with people both inside and outside the Council including Careline Telecare customers and applicants, also other professional staff.

You will have the ability to demonstrate and install alarm equipment/ Telecare triggers and explain their use and operation to existing and potential users.

You will have the ability to participate in the review process with customers and to work jointly with other professionals to ensure users’ needs are met and enhance quality of life.

You will have the ability to keep detailed electronic records and notes including regular updating of Data Base.

You will have the ability to receive support and supervision from senior staff, also to undertake lone working as required.

For more information and to apply, click here.

Business Development Manager (North London / East England)

Assisted Living & Heathcare Division – Grouped Living & Nurse Call

Location: Homebased, within North London / East England

We are seeking a self-driven and highly motivated Business Development Manager for the North London / East of England region

Reporting to the National Sales Manager, the role requires management of a geographical region in line with an agreed business plan, seeking and developing new business whilst retaining existing business, to meet / exceed the set monetary and business-related targets.

Providing the highest level of customer service with a can-do attitude are essential, as are developing lasting customer relationships and promoting the company’s professionalism and ethics.

This is a highly visible position at the forefront of the ever-growing Assisted Living and Health Care Division.

Key Responsibilities:

• Maintain existing customer loyalty.
• Identify emerging business and market shifts while being fully aware of new products and competition status.
• Develop customer base from self and Telesales generated sales leads.
• Provide necessary services to achieve the order, e.g., product/system demonstrations, surveys, quotations etc.
• Achieve set sales targets with maximum available profit margins.
• Develop a clear understanding of the Aid Call offer along with its’ key functions and features.
• Maintain all necessary customer, sales activity and sales status information within Salesforce.
• Work closely with RSE’s and the Internal Sales team to affect the prompt processing of all sales related tasks.
• Attend pre-install meetings with Engineering Contractors and Company Project Managers to assist the smooth running of large installations.
• Build appropriate trade relations.
• Always safeguard the Company’s interests.
• Abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

Competencies/Key Skills:

• Product knowledge in the Nurse Call arena including Telecare.
• Excellent customer service/relationship skills.
• Good presentation skills.
• Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
• Excellent time management and project management skills.
• Well organised and able to prioritise and multitask
• Ability to mentor and man-manage others
• Ability to negotiate effectively
• Strong business sense and industry expertise
• Self-motivated and able to work using own initiative
• A team player both confident and professional
• Practical and adaptable.

Conditions:

• Reporting to – National Sales Manager (Grouped Living & Nurse Call)
• Pay - salary & monthly commission

Applications by CV and covering letter to: Scott Robinson (scott.robinson@legrand.co.uk)

Business Development Manager (South East England)

Assisted Living/Healthcare Base

Location: Home based (within South East) & Cramlington/Birmingham/Stockport/London

Main Purpose of the Job:

Reporting to the National Sales Manager, the role requires management of a geographical region in line with an agreed business plan, seeking and developing new business whilst retaining existing in order to meet/exceed the set monetary and business related targets.

Key Duties:

• To develop new & retain existing business across the Assisted Living sector engaging with customers, end users, specifiers, main contractors and the approved Installer network
• To provide concise sales and forecast data which should identify (but not be limited to) volumes, phasing, expectation, market trends, opportunities and threats providing total regional visibility
• To think and act commercially, understand, influence, add significant value and be capable of operating at all levels within customer/partner organisation
• To engage with all stakeholders in the region to ensure complete satisfaction with the company’s products and partnership arrangements.
• To create & deliver presentations, perform & document surveys and prepare specifications for tenders and quotations including the marking up of drawings
• Always abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

Knowledge/Experience/Key Skills:

• Product knowledge in Assisted living, Sheltered Housing, Warden Call, TECs, Door entry, Access Control or connected home systems.
• Excellent customer service/relationship skills.
• Ability to assimilate mentoring/management & adopt change
• Good presentation skills
• Ability to negotiate effectively
• Be flexible to both business and industry changes
• Well organised and able to prioritise and multi task
• Self-motivated and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management and project management skills.
• Well developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
• Computer & social media literate

Applications by CV and covering letter to: Scott Robinson (scott.robinson@legrand.co.uk)

Regional Sales Executive (Central England)

Nurse Call

Location: Home based (within Central England)

We are seeking a suitably motivated individual to join our professional Nurse Call and Healthcare Sales Team.

These are highly visible positions, at the forefront of Legrand’s growing Assisted Living & Healthcare business.

Scope of Role:

To meet/exceed the set monetary and business targets, by maximizing area sales opportunities and driving maintenance revenue with new and existing customers. Working closely with the area’s Nurse Call & Healthcare Business Development Managers, in order to maximize the use of the Company’s Nurse Call systems within the Healthcare channel. To promote Legrand’s ethics and values and provide the highest level of customer service.

Job Competencies/Key Skills:

• Commercially aware with healthcare sector knowledge.
• Nurse Call product knowledge, including Telecare.
• Excellent customer service/relationship skills.
• Well-developed communication and interpersonal skills. Able to deal effectively with people at all levels, both in and outside of the Company.
• Able to negotiate effectively.
• Self-motivated and able to work under own initiative.
• Well organized and able to prioritize and multitask.
• Adaptable.
• A good team player.

Conditions Specific to the Role:

• Home based within the stated sales area
• Reporting to; National Sales Manager – Grouped Living & Nurse Call
• Salary commensurate with role and experience
• Monthly sales commission scheme
• Company car

Applications by CV and covering letter to: Scott Robinson (scott.robinson@legrand.co.uk)

Service and Transformation Manager

Location: Aylesbury, Buckinghamshire

Salary: £39,000 - £50,000 per annum + company car

Hours: 37.5 hours per week, Mon to Friday 8.30am to 4.30pm, 30 min lunch

NRS Healthcare provides Technology Enabled Care Service (TECS) as part of our growing Clinical Services division. Our services are commissioned by councils, the NHS and we have our own retail customers. We help improve people’s lives through using a range of different care technologies.

We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day.

NRS Healthcare delivers TECS in a number of locations across the country so you will be joining a nationwide team specialising in this emerging field of care and support. From digital telecare, telehealth, internet of things predictive sensors with artificial intelligence insights, smart homes and mobile / health app based technologies, this is an exciting place to be and great for your own career development. If you’ve a passion for learning and enjoy working hard to get the best outcomes for your customers then join the team.

What we look for in a Service & Transformation Manager

The post holder will be responsible for leading and overall management of the Buckinghamshire Technology Enabled Care Service as contracted provider with Buckinghamshire Council.

You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support. You will also be supporting unpaid carers to carry on caring for friends and family.

• Be the lead for the TECS element of the Buckinghamshire contract, managing a team delivering assessments, installation and set up of care technology solutions. Work in close partnership with the NRS Community Partnership Manager and staff also based in Aylesbury.
• Be responsible for the development, management or sub-contract management of TEC related services e.g. monitoring, responder and private pay services within Buckinghamshire and other areas as required
• Leading and managing all staff and activities
• Take the lead for culture change and drive the transformation of technology enabled care services with a “Technology First” culture change programme. TECS will support and complement other local services and support arranged by local commissioners and other partners.
• Deliver significant increases in public and private TECS uptake, where this is a service deliverable. Develop and manage the TECS offer to members of the public who choose to privately fund a service from NRS
• Be responsible for stakeholder liaison
• Be responsible for performance management of the contract

In return we offer you the following:

• A chance to work as part of a great team doing a rewarding job
• Competitive salary and benefits package such as pension, discounts and offers, company car
• Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)
• Participation in our employee recognition scheme and recommend a friend scheme
• Full training

For an informal chat for more information or to apply, contact jlampert@nrs-uk.co.uk

The Safe Shores Group (Safe Shores Monitoring and Communicare247) is driving forward in its efforts to protect, assure and respond to tens of thousands of people in the UK who rely on our personal safety services.

The Safe Shores Group is a growing technology and national service provider organisation based in Glasgow, with a National Operations Centre based in Dunoon, Argyll and Bute.

It prides itself as a leading provider of high quality intelligent digital systems for personal security and social wellbeing. Our services provide 24-hour personal safety for lone workers, those living with a fear of crime, and for those living with chronic illness. Our systems operate at the forefront of technology and combine the latest digital telecare systems, mobile phone devices; smartphone apps; GPS safety devices and innovative internet technologies.

The Safe Shores Group is a Living Wage Employer and a Forces Friendly Employer (Armed Forces Covenant)

We are looking for a flexible, well organised, self-motivated, and engaging individual with great communication skills to join our growing team.

Systems Training Officer

Location: UK, Home Based

Contract: Full time

The Systems Training Officer (STO) is a key member of the Service Delivery Team with principal responsibility for the creation, planning, development and maintenance of training programmes and materials and for knowledge sharing of products & services, operating procedures, and other business systems and processes delivered to the Safe Shores Group’s companies customers and employees.

Our ideal candidate will have the following qualities and experience:

• Educated to a diploma, degree level or an equivalent educational qualification, or by relevant industry experience.
• Previous knowledge and experience of training methodologies and systems.
• Knowledge of teaching and the ability to design courses.
• Knowledge and experience of Alarm and Call Handling principles and practices.
• Good presentation skills.
• Technical understanding of interaction between mobile phone networks, service providers, device manufacturers and device application developers (Desirable).
• Knowledge and experience of Internet, Office and Desktop Publishing applications.
• Good computer literacy skills.
• Full and Current Driving Licence.

To apply for this role, in the first instance please email your career history and personal details to recruitment@safeshores.mobi