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Job title: Control Room Manager

Salary: £42,656 to £51,690 inclusive of London Weighting

Hours: 36

Location: London Borough of Wandsworth

A new 24-hour joint control room is to be established to provide a range of services to the residents of the boroughs of Wandsworth and Richmond upon Thames. These services include the provision and monitoring of alarms to elderly and vulnerable residents, the management and maintenance off CCTV and all out of hours emergency services covering the two boroughs.

As the manager of a dedicated team you will:

  • Provide leadership, guidance and advice to Control Room staff in the region of 31, many of whom will be working shifts.
  • Be able to work without close supervision and make practical decisions in emergency situations, often outside normal hours, liaising with emergency services as required.
  • Need to be able to work with a range of Council departments and other agencies on a wide variety of issues with specific attention on the safeguarding of residents and other service users.
  • Manage budgets for the new facility accurately apportioning costs. Will directly manage the contract covering repair and upkeep of significant CCTV assets.

You will need experience in working in a similar facility preferably in a supervisory capacity. Knowledge of (community alarm systems) assistive technology within the community and housing settings and experience of working with the elderly and the vulnerable would be desirable. You must be able to demonstrate the ability to deal with emergency situations calmly and efficiently.

This is a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs.

Should you require any further information please email or contact

Please apply on-line at

Closing date: 15th December 2019

Interview date: Wednesday 8th January 2020

This post is subject to an Enhanced DBS check.







Company Overview

Established in the year 2000, in Christchurch, New Zealand; Chiptech is a privately-owned company specialising in the design and manufacture of high-quality telecare products that help people to maintain their health, independence and safety. Chiptech provides an established range of digital telecare systems and mPERS devices and is a market leader in Australasia.


Chiptech has recently expanded and set up a new company in the UK, co-locating at Lancaster University, with the aim of providing their digital solutions into the rapidly evolving market, and to ensure that they are at the forefront of product innovation through research engagement and development.



Chiptech is currently recruiting for a Technical Manager to support customers with their move from analogue to digital products and monitoring services. This role is to provide customer and product support, working closely with the R&D team to test and implement new products. In addition, an understanding of software programming will be of benefit to aid with the development and setup of products within the UK and European market.

The Technical Manager will report to the UK CEO and will be based within the Lancaster University Campus, as well as travelling throughout the UK to support customers and to attend trade and research events.

This role is an exciting broad technical position which will grow as the company expands in the UK. We are looking for a positive individual who can communicate at many levels, and who has a passion for providing product solutions for the elderly, vulnerable, and special needs customers we care for in the community.


As a Technical Manager, you will:

  • Provide technical support, assistance and advice to customers and stakeholders nationwide.
  • Be responsible for technical configuration at device and monitoring services level, working closely with UK customers and stakeholders, the UK Chiptech team, and New Zealand product and production management.
  • Provide Sales Support where necessary and to assist with trade shows.
  • Assist with the development process of new products, and with the integration of existing products in the UK and European market.
  • Provide technical support for UK and European research projects. This will include engagement with health and social care organisations, charities, academia, and directly with the consumer.
  • Be able to work under pressure and unsupervised.
  • Be flexible with time management, balancing support in the UK with New Zealand.
  • Love the care industry and be a technical guru.
  • Ideally but not critical, be able to support software development (Python).


Required Experience

  • Software / IT Qualification to HNC/D/degree-level
  • Good knowledge of electronic systems and telecommunications
  • Good knowledge of IT and networks
  • Comfortable communicating with internal and external stakeholders


Ideal Experience

  • Software programming experience – Python and/or C
  • Ability to work under pressure
  • Excellent customer-based communication skills both via email and telephone
  • Ability to work independently and as part of a team


Person Profile

  • Empathetic
  • Logical
  • Outgoing and entrepreneurial, a good communicator
  • Good organisational skills
  • Flexible with time management – to balance business and personal time in a dynamic working environment over multiple time zones
  • Commitment to delivering high quality technical support


Please send your CV and cover letter directly to Chiptech CEO, David Hammond -


Safe & Connected Response Officer

The Safe & Connected Service provide high quality effective social alarm response to elderly, disabled and otherwise vulnerable customers in the community providing routine and emergency support on a 24/7 365 days a year, ensuring they deliver a service that promotes the dignity and wellbeing of all our customers.

We are currently seeking experienced Safe & Connected Response officers who will play a dual role in monitoring and receiving calls and also responding to calls in the community. Officers will. contribute towards the development of a culture within the service which is customer focused, committed to securing best value and to provide high standard services and the promotion of the Council’s core values including health and safety

The Purpose of the role -

To receive calls from customers who have triggered their alarm responding to all alerts in a helpful, calm and sympathetic manner.

To assess and identify the nature and reason for the call. To initiate appropriate action e.g. dispatching a response officer to the home address, calling emergency services, alerting key-holder

When requested to visit customers who have triggered their alarm providing assistance in emergency situations and in times of crisis.

To ensure customers are assisted in maintaining as independent a lifestyle as possible.

To contribute towards the development of a culture within the service which is customer focused, committed to securing best value and to provide high standard services and the promotion of the Council’s core values including health and safety


Closing date: 15th December 2019

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Anyone interesting in applying, please visit Enfield Council Job vacancies website by clicking on the following link:





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