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Job Title: Head of Quality and Improvement
TSA (Technology Enabled Care Services Association)
Salary: £65,000 - £70,000 per annum (depending on experience)
Location: Wilmslow, Cheshire SK9 5AG
Hours: Full time
To lead and deliver the TSA Quality Standards Framework (QSF) programme and grow existing and new markets with robust sales performance monitoring. To significantly broaden the awareness and knowledge of the quality and improvement agenda in the wider health & care and housing industries through partnership and relationship building.
Accountable to: Alyson Scurfield, Chief Executive of TSA and TEC Quality.
The Role: We are looking for an ambitious, senior level Head of Quality and Improvement to lead and deliver TSA’s Quality Standards Framework (QSF) scheme and grow existing and new markets with robust sales performance monitoring. Headed by TEC Quality Chair, David Pearson CBE and accountable to the Chief Executive Alyson Scurfield, your combined mission is to significantly broaden the awareness and knowledge of the quality and improvement agenda in the wider health & care and housing sectors through partnership and relationship building.
Who We Are
Quality standards are important in all industries, more so when the services and products being provided affect the lives of individuals. Within this context, the Quality Standards Framework (QSF), which is owned by TSA, has been developed through collaboration with care sector organisations, regulators and key stakeholders and is open to anyone operating in the Technology Enabled Care (TEC) industry in the UK.
The QSF is available to all organisations in the sector - service providers, suppliers, associations, emergency response services and third sector organisations, and offers TEC service providers and suppliers a way of demonstrating safety and quality and it offers commissioners much needed assurance in an otherwise unregulated industry. In fact, commissioners are playing a critical role in driving the adoption of past and present standards by specifying in TEC tenders that providers must be certified to QSF.
An independent organisation, TEC Quality has been set up to develop and run the Quality Standards Framework. TEC Quality sets the standards and it audits and certifies organisations against these standards. TEC Quality is a wholly owned subsidiary of TEC Services Association (TSA) and a UKAS Accredited Certification Body.
The QSF has been shaped by consultation with many stakeholder organisations including industry representatives from our UK nation states, the TEC Services Association, Carers UK, NICE (National Institute for Health and Care Excellence), BSI (British Standards Institution), National Fire Chiefs Council (NFCC), Association of Ambulance Chief Executives (AACE), European Standards, Regulators and telecare and telehealth service providers. We believe technology needs to be embedded within the fabric of social care and the health and care system so we can all enjoy the benefits of good population health management and live more independently and better for longer. The work that we are doing will define us for generations. More information can be found at https://www.tecquality.org.uk/
We want to invest in developing the Quality Standards Framework further with corresponding strategic partnerships and relationships and are therefore recruiting for a Head of Quality and Improvement to help us work with others to develop, grow and maximise our impact and visibility.
Our expectations are high. In the first year we will be looking to you to help us to drive the development of TEC Quality through a controlled evolution of the TSA Quality Standards Framework and to help TSA CIC to grow, by deriving content from Quality and Improvement initiatives that may assist with TSA advisory, training and educational services. You will need to be able to carry and articulate the standards vision.
Partnerships are at the heart of everything TEC Quality does. Our relationships with local authorities, clinical commissioning groups, regulators, NFCC, AACE, academia, suppliers and other key stakeholders helps us to push forward the quality and improvement agenda in the health and care sectors and ultimately improve outcomes for service users.
We are a small core team at head office in Cheshire plus a number of senior associates who work remotely, headed by Alyson Scurfield as Chief Executive. You will play a key part in our future success.
Who You Are:
1. Experience working within a corporate partnerships or relationship building role
2. Experience in, and take ownership of, securing new corporate and social care partnerships
3. High level of commercial awareness
4. Ability to deliver on challenging growth targets
5. Embrace the vision of and deputise for the Chief Executive at meetings with stakeholders
6. Become a TEC Quality champion.
Getting our message across
1. Strong written skills and proposal writing experience
2. Highly developed presentation skills
3. Excellent oral communication skills
4. Highly effective networker and influencer at a senior level
5. Ability to build and maintain strong interpersonal relationships with key contacts
6. Ability to effectively negotiate with key stakeholders to achieve results
7. Be a “self-starter” with a collaborative, relationship-focused and highly organised approach
8. Demonstrate excellent diplomacy, discretion and ability to engage with individuals at all levels of an organisation.
1. Excellent organisational skills, with the ability to meet deadlines under pressure and manage multiple tasks and competing priorities is essential.
2. Strong and effective administrative work
3. Experience in Database management
4. Strong IT skills (Office 365) and use of CRM.
Understand our business
1. Have a passion for making a difference.
2. Experience of all aspects of the TEC industry is desirable, but not essential
3. Background and interest in managing/developing audit schemes and team of auditors
4. Knowledge of TEC related British and European standards.
The Head of Quality & Improvement role will be a full-time position, and a national role involving travel. You will be based across the North West and London offices as well as home working. Salary package £65,000 - £70,000 per annum depending on experience. Start date ASAP.
Please apply by sending a CV with covering letter to alyson.scurfieldCEO@tsavoice.org.uk. Deadline for applications: Thursday 6th February at 5pm. Expected interview date: 18th February TBC.
We will review all applications after the closing date. Applications received after this date will be considered at the discretion of the organisation. We do not expect anyone to meet all of the requirements of the person specification, and you may be coming across from a related industry, but in the cover letter please let us know why you think the role is for you and why you want to work for us.
The Interview Process
In preparation for the interview you will be asked to prepare and present a convincing 20-minute Powerpoint presentation. The challenge is to demonstrate to us how you would develop and align the QSF scheme in order to attract the traditional housing sector.
If you’d like to know more, please contact Paul Finch, QSF Scheme Manager on email@example.com or 01625 520320
JOB VACANCY – TECHNICAL MANAGER
LOCATION – LANCASTER (UNIVERSITY) + UK TRAVEL
REMUNERATION – COMPETITIVE
REPORTING TO – UK CEO
Established in the year 2000, in Christchurch, New Zealand; Chiptech is a privately-owned company specialising in the design and manufacture of high-quality telecare products that help people to maintain their health, independence and safety. Chiptech provides an established range of digital telecare systems and mPERS devices and is a market leader in Australasia.
Chiptech has recently expanded and set up a new company in the UK, co-locating at Lancaster University, with the aim of providing their digital solutions into the rapidly evolving market, and to ensure that they are at the forefront of product innovation through research engagement and development.
Chiptech is currently recruiting for a Technical Manager to support customers with their move from analogue to digital products and monitoring services. This role is to provide customer and product support, working closely with the R&D team to test and implement new products. In addition, an understanding of software programming will be of benefit to aid with the development and setup of products within the UK and European market.
The Technical Manager will report to the UK CEO and will be based within the Lancaster University Campus, as well as travelling throughout the UK to support customers and to attend trade and research events.
This role is an exciting broad technical position which will grow as the company expands in the UK. We are looking for a positive individual who can communicate at many levels, and who has a passion for providing product solutions for the elderly, vulnerable, and special needs customers we care for in the community.
As a Technical Manager, you will:
Please send your CV and cover letter directly to Chiptech CEO, David Hammond - firstname.lastname@example.org