Training Associate

TSA (Technology Enabled Care Services Association)

Location: Home based (flexible locations to meet the needs of the business)

Contract: Contracted Associate (self-employed)

Start date: IMMEDIATE

Purpose:

To work as part of the TSA’s Workforce Development Service team to:

• Deliver training, both virtually and face to face, on behalf of the TSA
• Support the development of new training materials
• Support the expansion of TSA across Health, Care and Housing

Accountable to: Helen Blyth, Associate Workforce Lead

The Role: We are looking for individuals with a passion and working knowledge of how TEC supports individuals to live independently to join a team of Training Associates to assist in the delivery of the TSA’s Training and Workforce Development services.

Who We Are

2+ million people in the UK rely on technology enabled care (TEC). Services include smart phone apps supporting people with autism, pendant alarms that raise the alarm if someone falls and GPS systems that locate people with dementia.

TSA is the national body for the organisations that provide, commission, and manufacture these TEC services. We represent over 340 members including housing associations; emergency services; digital health, telecare and telehealth businesses and local authority and health commissioners. Our vision is that people can choose technology enabled care to enrich everyday life. Our mission is to drive the transformation and growth of the TEC industry. TSA owns the Quality Standards Framework (QSF), an independent audit and certification programme for the TEC industry, developed through collaboration with care sector organisations, regulators, and key stakeholders. The QSF is open to anyone operating in the Technology Enabled Care (TEC) industry in the UK and it is run by an independent, UKAS accredited certification body, TEC Quality.

TSA has built a range of training packages designed to provide those working in the TEC sector with the key knowledge required for working within the industry and to fulfil career ambitions and organisational objectives. In May 2020, the UK Government published its Covid-19 recovery strategy, which sets out a phased delivery programme of work.It identifies a requirement for a concerted programme of training and awareness.

Skills and Experience

• Demonstrate knowledge and credibility within the TEC industry
• Minimum of 3 years’ experience of delivering training
• Ability to manage provision of training to large groups
• Demonstrate an understanding of how people learn
• Knowledge of TEC Quality
• Demonstrate personal impact and a clear presentation style

Main Responsibilities

• To deliver training, both face to face and virtually, to a high standard
• Be able to identify new training opportunities that would benefit the sector
• To manage coordinate training sessions, once opportunities have been referred
• To ensure relevant administrative tasks are completed once the training has been delivered

Post information

Training Associates will be self-employed and will include travel across the UK, visiting organisations to deliver face to face training.

Please apply by sending a CV with covering letter outlining your relevant experience and detailing examples of clients you have worked with to Samantha Davies, TSA Training Lead Associate, samantha.davies@tsa-voice.org.uk

Deadline for applications: Ongoing

Interviews commencing ASAP (Interviews will be conducted over the telephone and virtually)

We do not expect everyone to meet all of the requirements of the person specification, and you may be coming across from a related industry but in the cover letter please let us know why you think the role is for you and why you want to work with TSA.

More information about TSA: https://www.tsa-voice.org.uk/

Digital Marketing Specialist

Job Title: Digital Marketing Officer

Hours: Full time (35 hours per week)

Reporting to: Marketing & Communications Manager

Salary: £28,000 - £30,000 per annum + generous pension & benefits

Contract: Permanent (following 3-month probation)

Annual Leave: 25 days pa (plus bank holidays)

Start Date: immediate start

We’re looking for a Digital Marketer with a packed toolbox of digital techniques and tactics for taking data and translating it into marketing actions that will impact on membership engagement, retention and growth, and the overall customer journey. You will also be a great copywriter and have tons of initiative to spot opportunities and take ownership of getting projects off the ground and seeing them through.

This is a very ‘hands-on’ role that will require impressive task management skills and a ‘can-do’ approach. You will be expected to roll up your sleeves and support the Marketing and Communications Manager in implementing TSA’s multiple marketing delivery plans and sector campaigns. A big slice of this role involves creating content and taking ownership of the TSA websites and digital channels – from writing web copy to posting on social media, creating compelling mailers and critically analysing performance via analytics and the set KPIs.

But there is a lot more to the role, you will also be supporting the Events Manager promoting and assisting with the management of an extremely busy events calendar. You will have experience in CRM systems, updating stakeholder databases and a flair for taking post-event data and creating appropriate and targeted marketing actions back into the workflow. You will have experience in updating and maintaining websites and resolving issues in partnership with the web development agency. This role is both creative and operational and is about getting stuck in, making things happen to a consistently high standard, having strong attention to detail and using your initiative.

You will report to the Marketing and Communications Manager. We won’t spoon feed you, and as a result, we’re looking for a confident individual who can knuckle down and make things happen, someone with lots of initiative, who is self-motivated, who can manage multiple work programmes and be a true Team Player.

You will be a proven ‘all-rounder’ with a record of achievement in on-the-ground marketing delivery, confident analysing and responding to data and some impressive examples of B2B copy-writing work that has engaged and driven action within target audiences. Please only apply if you can show evidence of already having been in a similar role.

THE ROLE

1. Planning content: Thinking ahead, researching and plotting out what content is needed and by when to implement the marketing and communications delivery plan.
2. Creating content: Writing and developing a range of content such as blogs, news articles, mailers, endorsements, presentations, fact sheets and infographics.
3. Distributing content: to specific target groups across our various marketing channels e.g. website, social, email, online newsletter, member events.
4. Website management: Managing the TSA website, using the content management system to upload and update content and images/video, manage member access and help develop new features.
5. Social media management: managing and growing TSA’s social media channels via the Hootsuite platform, posting content, monitoring notifications and followers.
6. Horizon scanning: Managing/monitoring a suite of business and sector intelligence channels including RSS feeds, Google Alerts and Hootsuite searches, disseminating key information across TSA channels and internally.
7. Marketing Events: Working with the Events Manager to set up and promote both TSA and partner events including TSA’s main ITEC conference and ongoing virtual events and webinars.
8. Events Management: Keeping an eye on multiple email streams and responding swiftly to events enquiries; a good understanding of the events programme and process, and updating its dashboard. Take ownership of post-event management with accurate follow-up of data and communications to members and non-members.
9. Creating the TSA online newsletter: Creating/curating content and distribution on a monthly basis.
10. Document formatting: strong skills in formatting to a professional level member-only and internal documents and presentations in PowerPoint, PDF guidance publications, briefing documents and reports.
11. Managing data: Updating membership/ stakeholder databases, building fresh databases in Microsoft Excel and other data programmes, analysing and using data accurately for marketing in line with data protection regulations including GDPR regulations.
12. Measuring impact: of marketing and events activity to demonstrate ROI to senior management and making impactful suggestions of marketing follow-up to increase performance and improve workflow within the CRM.
13. Content commissioning: Chasing up content (blogs, case studies, thought leadership pieces, endorsements) from members and other stakeholders, editing and getting approval.
14. Developing designed/ branded materials: Working with our design agency, writing creative briefs, writing copy, proof-reading, working on brand development activity.
15. Responding to requests: Good communication with the TSA team, associates, members and stakeholders and responding to their marketing and membership requests.
16. Working with Membership and Quality Standards Frameworkteams: to provide marketing support.
17. Supporting the admin function with membership services and telephone enquiries.
18. Delivering ad hoc project work: as required.
19. IT Skills essential: Microsoft Office: Powerpoint & Word (high proficiency), Excel (medium proficiency), CRM, video editing (desirable).

THE PERSON

1. Minimum three years’ experience of delivering marketing activity including content creation, digital marketing and data management. You may have an agency background or have previously worked in a busy events and/or marketing role.
2. You will be a confident communicator happy to talk to a wide variety of members from operational teams to senior leaders.
3. Ability to write engaging, punchy copy and tailor it for different audiences and marketing channels.
4. Sharp attention to detail, accuracy and thoroughness when creating content. Rigorous proof-reading ability and strong spelling and grammar skills.
5. Experience of posting content on platforms such as Twitter, LinkedIn, YouTube and knowledge of how to structure a post to maximise exposure and engagement.
6. A creative mind that spots connections between projects or opportunities to speak to target groups and pounces on them to share as content or to communicate key messages.
7. Experience and understanding of digital marketing techniques andtools such as SEO, video editing, analysing and reporting on web analytics, and use of platforms such as Mailchimp, Hootsuite.
8. Understanding of how to analyse and use data effectively for marketing purposes.
9. Ability to prioritise a multiple stream workload to hit deadlines and deliver on targets, having previously worked on large or complex projects.
10. Highly organised - able to independently plan, implement and execute a range of activities concurrently to a consistently high standard.
11. Experience of the social care, health, housing, local authority or technology sectors and communicating with these audiences is preferable but not essential.

Please apply to the email below with the following:

• Your CV
• A Cover Letter explaining 1) how your experience matches what we’re looking for and 2) why you want to work for us
• Examples of any of the following: (a) B2B content you have created with some context of who it was targeting and why (e.g. slide deck, mailer, blog etc); (b) a social media/content schedule or calendar with objectives (c) a digital marketing strategy.

….to eve.pincus@tsa-voice.org.uk by 5pm on Tuesday 18th August 2020. If you’d like to know more, please contact the TSA offices 01625 520 320. No contact from agencies please.

Please note: this role is full-time and based in the offices in South Manchester/Cheshire.

We reserve the right to close the advert early in the event of receiving a sufficient number of applications and may extend the advert if we don’t find our perfect team member.

Careline Deputy Manager

Job Details:

Salary Range: £35,637 - £38,403 per annum
Work Location: 43 Beavor Lane, Hammersmith, London W6 9BL & associated sites

Hours per week: 36

Contract type: Permanent
Closing date: 6 September 2020
Interview date: Week commencing 14 September 2020

Contact details for an informal discussion: Nia Evans, Head of Provider services at nia.evans@lbhf.gov.uk or on 07768 414807

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.

Our priorities are: doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly.
This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers. We also provide a No Reply service to commissioned care services.

We are currently looking to recruit a Careline Deputy Manager to support the manager to lead Careline in continuing to deliver a consistently high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision and service development.

The Careline Deputy manager will be required to play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year. Postholder will also deputise for the Careline manager, taking responsibility for day to day compliance, managing delegated areas of responsibility, including supervision, appraisals and staff training.

The successful applicant will be required to prepare management information on the Careline Service, including statistical and data analysis, and to ensure that the service is cost effective, provides value for money and that budgets are not overspent and to support the Careline manager in wider service development and preparation for the digital transformation.

To be successful in this role you will need to have a flexible approach to working arrangements as you will be required to provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis. Ability to communicate effectively with a wide range of people and excellent IT and administration skills, including data collection and customer service, are essential.

Experience of managing a 24-hour service and working with other Adult Social Care agencies, stakeholders and external agencies is desirable.

Role Responsibilities:

• To play a key role in the management of a 24-hour rota to ensure that the Careline alarm monitoring and response service is available and adequately staffed for service provision 24/7, 365 days per year
• To provide management cover across the service on an on – call rota basis, including responding to emergencies on an out of hours basis.
• To ensure that the service provided by the Careline Team is of a consistently high standard, meets the needs of Hammersmith & Fulham’s diverse communities, and the quality and standards of practice and performance in all areas of service delivery
• To lead and directly manage delegated areas of responsibility as determined by the Careline manager.
• To work collaboratively with residents, families/carers, professionals and the wider community to ensure residents receive an excellent person -centred service.
• To assist the Careline Manager to ensure that the service is cost effective, provides value for money and that budgets are not overspent.
• To engage in the wider development of the Careline service in LBHF with council colleagues and external partners.

careline_deputy_manager_role_profile_aug_2020_........_.pdf

https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=36238&company=hampshirecP

Duty Careline Officer LBHF38919

Job Details:

Salary Range: £31,434 - £32,577 per annum
Work Location: 43 Beavor Lane, London W6 9AU
Hours per week: 36
Contract type: Permanent
DBS check: Enhanced

Driving License: Must hold a full clean driving licence and be able to drive a manual vehicle.
Politically Restricted post: No
Closing date: 6 September 2020

Interview date: Week commencing 14 September 2020
Contact details for an informal discussion: Nia Evans, Provided Services Service Manager, on 07768 414807 or via email: nia.evans@lbhf.gov.uk

Advert Text:

Hammersmith and Fulham is a diverse borough and our vision is to be the Best council.
Our priorities are; Doing things with residents, not to them, building shared prosperity, creating a compassionate council, taking pride in Hammersmith & Fulham and being ruthlessly financially efficient.

Careline provides 24/7 emergency monitoring, visiting, installation and Telecare services for approximately 2700 residents in the community, many of whom are vulnerable and elderly.
This enables Residents to maintain their independence and provides reassurance to both customers and their family and carers.
We also provide a No Reply service to commissioned care services and an Out of Hours Homeless service.

We are currently looking to recruit an experienced Careline Monitoring and Response Officer to join our dedicated team to deliver a high-quality service that promotes the dignity and well-being of our Residents and achieve best practice to deliver the councils vision. The position is for a weekday (Monday to Friday) Duty Careline officer. It is essential that you have a flexible approach to working arrangements as you will be required to work 4 out 8 bank holidays.

To be successful in this role you will need the ability to communicate effectively with a wide range of people, sometimes under difficult circumstances and respond under pressure, and the ability to handle crisis situations calmly, quickly and logically, is essential. Good IT and administration skills and customer service are essential.

Experience of working with other Adult Social Care agencies, lone working and installation of telecare alarms/equipment is desirable.

Role Responsibilities:

• To work Monday to Friday during office hours. Including 4 out of 8 bank holidays.
• To work within European working directives
• To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
• To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.
• To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.

For more information about the role, please see the full Job Description.

People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:

Complex problem-solving

The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking

The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity

You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.

People management

You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exception feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others

You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You will also can recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence

You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motiving factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making

You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation

You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation

You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility

The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situation of significant change and transformation.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.