Job listings

Contact Centre Manager

Service Delivery Manager – Progress Lifeline Contact Centre

Grade 3 Salary Band £29.5k – £34.7k + excellent benefits

Lancashire, North West England

Engage your management career with a social purpose…

In these unusual times, more and more customers are valuing the Progress Lifeline service which has been delivering personal alarm and telecare services for over 28 years. Due to continued business growth, Progress Lifeline are hiring a newly titled Service Delivery Manager for the Contact centre.

Reporting to the Head of Progress Lifeline you will relish taking on responsibility for the performance of team leaders and telephone operators who have all become key workers in recent months.

This isn’t your average contact centre, far from it in fact. 280,000 calls handled during lockdown means that this service is only going one way and that is positively forward. Join us and you will be the operational lead ensuring delivery of a high quality service 24 hours a day, 7 days a week.

You might describe yourself as a manager first and foremost, comfortable managing various team leaders as you are with contact centre operators. You’ll be at ease with the numbers, Key Performance Indicators, activity, Management Information and resource planning are all tools in your box of skills and experience.

You will have supervised in a contact centre, call centre or similar telephone environment and are eager to share your experience with a new team, review current practices and make an impact on performance. Any knowledge about telecare, adult social care or vulnerable customers is a bonus but not essential.

Our team leaders and telephone operators are ready and waiting for your proactive approach, feedback and contribution. Change management experience is beneficial but your self-motivation and behaviours are more important to us.

Progress Lifeline is part of Progress Housing Group. We are all committed to promoting diverse and inclusive communities in the workplace and through everything we do. Therefore, we are only interested in your skills, talent and potential when you apply to us.

Before you apply, click here for the job description and learn more about this new career opportunity or for an informal enquiry call Joanne on 07718651587.

Closing date for online applications is midnight Sunday 12th July 2020.

Please follow this link to apply -

https://jobs.progressgroup.org.uk/tlive_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=7667374ArC&WVID=4121641WJu&LANG=USA

Service Delivery Manager – Referrals & Installations

Progress Lifeline

Grade 3 Salary Band £29.5k – £34.7k + excellent benefits

Lancashire, North West England

Install your management career with a social purpose…

Whilst lockdown has thrown at us many unexpected things to deal with, the Progress Lifeline business has adapted and thrived on delivering an essential service through its teams of dedicated key workers.

If you didn’t know, Progress Lifeline has been delivering personal alarm and telecare services for over 28 years. They help people to maintain their independence in their homes by offering telecare solutions and a 24/7 response service which gives customers and their families peace of mind. The lifeline business is part of Progress Housing Group and one of the growing areas during these unusual times.

The Service Delivery Manager for Referrals and Installations will lead, motivate and develop the team leaders responsible for the administration, installation and stock control process for Progress Lifeline.

You might describe yourself as a people manager who wants to guide other team leaders in their careers. You will be comfortable managing various team leaders as you are with administration support staff and our frontline installers. You’ll be interested in the details, service level agreements, Management Information, stock control are all tools in your box of skills and experience.

You will have lead in a service delivery environment and are eager to share your experience with a new team, review current practices and make an impact on performance. Any knowledge about telecare, adult social care or vulnerable customers is a bonus but not essential.

Our team leaders, installers and administration support colleagues are ready and waiting for your proactive approach, feedback and contribution. Change management experience is beneficial but your self-motivation and behaviours are more important to us.

Progress Lifeline is part of Progress Housing Group. We are all committed to promoting diverse and inclusive communities in the workplace and through everything we do.Therefore, we are only interested in your skills, talent and potential when you apply to us.

Before you apply, click here for the job description and learn more about this new career opportunity or for an informal enquiry call Joanne on 07718651587.

Closing date for online applications is midnight Sunday 12th July 2020.

Please follow this link to apply -
https://jobs.progressgroup.org.uk/tlive_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=3807964ArC&WVID=4121641WJu&LANG=USA

London Borough of Haringey

Digital Care Service Manager

Social Care & Welfare Unqualified

About the role

Haringey is a diverse borough with a strong sense of community, as the last few weeks have clearly showcased. As part of our Borough Plan we are committed to ensuring that all adults are able to live healthy and fulfilling lives, with dignity, staying active and connected in their communities.

Our Community Alarm Service is a 24-hours, 7 days a week, traditional monitoring and responding service. The advancements in Assistive Technology (AT)have been expediential and we want to capitalise on this and our communities, therefore following an extensive review we are implementing a new Digital Care Service. One that will work across social and healthcare to identify and implement technological solutions that will provide a wide range of improved outcomes for residents.

We will be restructuring the service to create new capability and have procured a new AT Platform so that we can expand the range of AT we have to offer and working in partnership with Health and our care providers. This is to be a proactive and innovative end-to-end digital care service. The role is to lead the overall operation and direction of the service and hold responsibility for service delivery and resources. This includes meeting the aspirations of Adult Social Care to deliver appropriate and innovative AT solutions to support the people of Haringey to maintain their independence and live longer and more fulfilling lives.

About You

The successful candidate will want to share the same vision and be passionate about empowering our residents by demonstrating the benefits of AT. We are looking for an ambitious leader who can motivate, inspire, and manage the team, while promoting a change culture. The ability to build effective working relationships and a proven track record of effective partnership working and delivering service improvements and joint benefits.  

The successful candidate will have experience and understanding of the digital care market and managing 24/7-hour service, with all of the requirements of a good performance, finance and people manager. A tenacious and determines individual that can balance operational management with innovation and development. Along with excellent interpersonal and communication skills.  

It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents.

Other Requirements/Further information

This post is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure check with the Disclosure and barring Service will be undertaken.

Closing Date: Monday 6th July 2020

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JDPS - Digital Care Service Manager (June 2020).pdf – 214KB 

£49,464 - £52,482

Full Time

Permanent

For further information please contact the Haringey Hub: Resourcinghub@haringey.gov.uk