TSA Job Listings

Job Title: Chief Operating Officer

Accountable to: Chief Executive Officer

Base Location: Home-Based and any other location required by the needs of the business including Wilmslow Office

Remuneration: £100,200 per annum, generous pension, with 25 days holiday plus bank holidays.

Chief Operating Officer - Strategic Leadership for TSA’s Future

Are you an experienced leader with a passion for driving change?

We are seeking an accomplished Chief Operating Officer to join our Executive Management Team, where you will play a pivotal role in executing our Strategic Vision. This newly established position offers a unique opportunity to shape and guide the future growth and development of TSA as we navigate the next phase of our business evolution. We are looking for a forward-thinking leader who can anticipate future needs and ensure our operations remain at the forefront of industry standards.

TSA is entering an exciting period of growth and expansion, marked by the dynamic execution of our current business plan. As we respond to sector challenges and opportunities, the Chief Operating Officer will be instrumental in laying the groundwork for our next business plan, setting the stage for the next 12 months and beyond.

In this role, you will oversee TSA's operations, including Finance, Policy and Strategic Engagement, Human Resources, and Compliance functions, as well as Membership and Workforce initiatives. Reporting directly to the CEO, you will lead the design, enhancement, and implementation of systems, processes, and workflows that drive organisational performance and efficiency.

As a confident communicator and skilled collaborator, you will excel in building and nurturing professional relationships that deliver meaningful outcomes. Your ability to influence and inspire will be key in fostering a culture of innovation and excellence across the organisation.

You will also play a crucial role in supporting the new governance structure, including the Sector Risk and Innovation Group, overseeing operational risks and opportunities, and ensuring the successful delivery of our annual work plan and strategic programmes.

Main Responsibilities

Strategic Direction Responsibilities:

• Support the Chief Executive Officer in delivering the Strategic Vision driving business planning, strategy implementation and influencing agenda for TSA.

• Ensure strategic objectives are shaped at Executive level and translated into tactical plans with key metrics to be in place to monitor progress.

• Engage, inspire and empower staff, members and wider stakeholders in developing plans to meet strategic objectives and realise goals and aspirations.

• Participate in external engagement to influence the development of the Technology Enabled Care sector.

• In-depth knowledge of TEC services, regulations and standards.

   

Leadership and Management Responsibilities:

• Responsibility for internal operations, marketing, engagement, finance, business support functions, workforce development and membership.

• Establish clear accountabilities, targets and standards for individuals and teams to maintain focus on TSA strategies.

• Overseeing and monitoring the organisation’s budgeting setting and monitoring processes to enable the delivery of the financial plan

• Reviewing and interrogating monthly financial results and working closely with business unit leaders to ensure annual targets are delivered. 

• Be a role model and leader, setting and maintaining a positive culture which respects diversity, encourages initiative and enterprise and a values-based approach to the TSA work and profile.

• Build and maintain a reputation for outstanding performance, high quality and excellent customer services, innovation, creativity and growth.

• Empower others by encouraging, mentoring and supporting team members to deliver results.

• Actively take responsibility for the management of own professional development, updating skills and taking advantage of networking opportunities as appropriate.

   

Governance, Operations and Risk Management:

• Ensure good governance and statutory matters are in place and overseeing the implementation of recommendations arising from governance reviews.

• Responsible for assessing and managing organisational risk including reputational risk and disaster scenario planning.

• Management and oversight of Sector Risk and Innovation Group (SRIG) work programme

• Communicate and provide reporting to the SMT and Board of Directors and associated committees

   

Organisational Management and Organisational Development:

• Support the delivery of the TSA Business Plan and annual delivery plans

• Regularly set, measure and report against Business Plan and project targets and evaluate growth

• Ensure efficient, effective and productive processes in place across TSA operations.

• Develop and maintain organisational management information systems and processes for the CEO, boards and committees, strategic plans, impact reporting and management accounts.

• Develop and maintain a culture which drives collaboration and integration across all TSA business units and with wider stakeholders.

• Oversee the development and management of TSA and TEC Quality IT Strategy to meet enable delivery of the Business Plan.

   

Communications and influencing:

• Communicate in a way that energises and inspires others, government, policy makers, membership and key stakeholders, internal staff.

• Respond constructively to challenge by encouraging debate and open communications.

• Make colleagues and direct reports feel valued and demonstrate an inclusive personal communication style.

• Understand and demonstrate TSA core values.

Key Skills and Personal Qualities

1. Good collaborator, looks for ways to engage with people, ensuring they are part of the journey internally and externally

2. Strong networker, building and skilled in maintaining relationships, with an innate belief that quality outcomes come from quality relationships

3. Ability to ‘horizon scan’ and determine what needs are likely for the future, keeping operational activity ahead of the game

4. Bringing forward alternative ways of improvement whilst never losing sight of what is realistic

5. Sensitive to others’ needs whilst achieving agreed outcomes

6. Brings a ‘can do’ energy that motivates and inspires others

7. Demonstrates a high level of self-awareness

8. Brings calm approach to problem solving, providing creative thinking with a realistic approach

9. Demonstrated structured approach to work load, good clear planning providing timely outcomes

10. Adapt to changing circumstances with the skills to support others through change

11. Educated to a degree level or qualifications relevant to the core functions of the role

12. Experience of working at a senior level in the health and social care or Technology Enabled Care Sector with knowledge of current changes and future direction

13. Excellent understanding of the potential future of Technology enabled care in supporting more people to live independently

14. Successful leadership in performance management and development of teams, creating positive team dynamics

15. Excellent financial acumen with track record of effective budgetary oversight.

16. Excellent communication skills, good presentation skills. Confident and persuasive speaker.

Good knowledge of policy and market shaping factors which impact the sector and TSA.

 

Post Information:

The Chief Operating Officer role will be a full-time position and will include some travel across the UK when required. You will be expected to work across both the Wilmslow office and remotely.

Start date – to be agreed depending on notice period.

Please apply by sending a CV with covering letter explaining why you are suitable for this role to Chief Executive Alyson Scurfield – Alyson.ScurfieldCEO@tsa-voice.org.uk

Closing date for applications: - 10 September 2024

Psychometric testing and feedback for successful shortlisted candidates: w/c 16 September 2024

Interview: 30 September 2024

We will review all applications after the closing date.

Applications received after this date will be considered at the discretion of the organisation. We are looking for high quality candidates that may originate from the TEC, health or social care sectors; those who can clearly demonstrate the skills, capabilities and experience to fulfil this role with a firm track record.

Who is TSA

2 million+ people in the UK rely on technology enabled care (TEC). Services include smart phone apps supporting people with autism, pendant alarms that raise the alarm if someone falls and GPS systems that track people with dementia.

TSA is the national body for the organisations that provide, commission and manufacture these TEC services. We represent more than 350 member organisations including housing associations; emergency services; digital health, telecare and telehealth businesses, local authority and health and social care commissioners.

As the voice of the TEC sector, TSA’s subsidiary TEC Quality runs a quality standards programme the Quality Standards Framework, we provide training and events, we share knowledge and good practice, we influence national health and care policy and provide advisory services to TEC organisations on how they can grow their businesses and thrive within the sector.

NB This job description is a guideline and is in no way restrictive or definitive and should be read in conjunction with the Association’s policies and procedures.

The post holder should be aware of their obligations under the Health & Safety at Work Act and ensure its contents are observed by all staff.