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TSA Surgeries - New for 2019

Service provider only events focused on knowledge sharing & trouble shooting

To complement the existing TSA events programme, TSA are launching a new series of events aimed at our Full, Associate and RPI members.

TSA Surgeries provide you with an opportunity to meet with the TSA team and also with other members in your area giving members the perfect opportunity to come together and learn best practice, troubleshoot and share knowledge with each other.

Unfortunately TSA Supply members are not permitted to attend TSA Surgeries. However, supply members can benefit from the feedback the TSA team receives on the day from service providers about particular products and services and this is relayed back as an invaluable feedback loop to further improve products and services and the fit between both parties.

TSA Surgery events will take place right across the country and will be run twice a year in each region.

Due to capacity at the Surgeries they may be limited to one representative from each member organisation.

TSA Surgeries aim to be fully interactive, and encourage participation from all attendees. Surgeries are aimed at individuals that lead or manage services, for example, Service Managers, Call Centre Managers and Operational Managers.

Following some short updates from TSA, that will include the following areas:

  • The digital shift and cyber security
  • Dynamic purchasing systems
  • The Quality Standards Framework
  • TSA events programme
  • Training and education programmes
  • We will open the floor to attendees to share their successes, or to raise any challenges that they may be facing.

We see these events as a great learning and networking opportunity for all attendees.

"I thoroughly enjoyed it...and stops you feeling so isolated knowing others are experiencing the same challenges. The updates from TSA were extremely informative - the training information - which I hope to take forward in the coming months along with the big topic of the year, analogue to digital. I also think that a large group of like-minded people with a passion for the industry can be inspiring and from my perspective it can relieve you from every day office tasks to re-engage what’s happening in other areas. I came out feeling refocused and fully attend every meeting - a big thank you to you all at TSA."
- Gwen Robinson, Assistive Technology Lead, Blackpool Council.
"This was my and NRS’ first TSA surgery in the northeast. It was great for us to link with local providers and authorities in the north and find out how they are running their TEC services. Was brilliant to hear some feedback re their challenges they are facing re the digital switch over. Working alongside the TSA is a must in my opinion to ensure we are delivering the best services possible to the standards we are credited to." - Danny Shepherd, Assistive Technology Manager, NRS Healthcare.

Please see below the list of currently confirmed surgeries and details of how to book your place on these events.

We hope to see many of our members at an upcoming surgery soon.

RegionLocationDateBooking Link
MidlandsDudley Metropolitan Borough Council
Harbour Buildings, Waterfront West, Brierley Hill, DY5 1LN
3rd September 2019Click for further details and to book now
Yorkshire and HumberWakefield and District Housing
Navigation House, Whistler Drive, Castleford, WF10 5HX
13th September 2019Click for further details and to book now
WalesWales & West Housing
Please Note: The meeting will take place at two office
locations simultaneously, and there will be a video
conferencing link to connect both locations.
North WalesWales & West Housing
Tŷ Draig, St. David’s Park, Ewloe, Deeside, CH5 3DT
27th September 2019Click for further details and to book now
South WalesWales & West Housing
Head Office, Archway House, 77 Parc Tŷ Glas, Llanishen,
Cardiff, CF14 5DU
27th September 2019Click for further details and to book now

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