TSA Surgeries

Service provider only events focused on knowledge sharing & trouble shooting

To complement the existing TSA events programme, TSA are delivering a series of events aimed at our Full, Associate and RPI members.

TSA Surgeries provide you with an opportunity to meet with the TSA team and also with other members in your area giving members the perfect opportunity to come together and learn best practice, troubleshoot and share knowledge with each other.

TSA Surgery events will take place right across the country. Due to capacity at the Surgeries they may be limited to one representative from each member organisation.

TSA Surgeries aim to be fully interactive, and encourage participation from all attendees. Surgeries are aimed at individuals that lead or manage services, for example, Service Managers, Call Centre Managers and Operational Managers.

Following some short updates from TSA, that will include the following areas:

• The digital shift and cyber security
• The Quality Standards Framework
• QSF KPI Review
• TSA events programme
• Training and education programmes
• Website developments
• We will open the floor to attendees to share their successes, or to raise any challenges that they may be facing.

We see these events as a great learning and networking opportunity for all attendees.

"I thoroughly enjoyed it...and stops you feeling so isolated knowing others are experiencing the same challenges. The updates from TSA were extremely informative - the training information - which I hope to take forward in the coming months along with the big topic of the year, analogue to digital. I also think that a large group of like-minded people with a passion for the industry can be inspiring and from my perspective it can relieve you from every day office tasks to re-engage what’s happening in other areas. I came out feeling refocused and fully intend..to attend every meeting - a big thank you to you all at TSA."
- Gwen Robinson, Assistive Technology Lead, Blackpool Council.

"This was my and NRS’ first TSA surgery in the northeast. It was great for us to link with local providers and authorities in the north and find out how they are running their TEC services. Was brilliant to hear some feedback re their challenges they are facing re the digital switch over. Working alongside the TSA is a must in my opinion to ensure we are delivering the best services possible to the standards we are credited to." - Danny Shepherd, Assistive Technology Manager, NRS Healthcare.

Please see below detail of the surgeries currently confirmed for 2020.