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Croydon Council - Team Leader Careline & Telecare





Adult Social Care & Health

Adult Provider Services

Role:Team Leader Careline & Telecare

Service:Careline and Telecare

Grade: 11 + Shift Allowance & Enhancements (this post is subject to operational duties)

Location:Bernard Weatherill House/Flexible

Hours:36 (The postholder will be required to cover operational services from time to time).


The Service:

Careline and Telecare is a 24/7 service that utilises technology to support residents to remain safe and independent in their own homes.As well as installing and maintaining technology in residents’ homes, the service also offers a 24/7 response and lifting service.In total, the service supports over 2,500 residents.The service is going through a period of development, which will involve expanding the current service model to reach more residents.

The person we are looking for will jointly manage and support 19 Careline Responders who work across a 24hour service.They will need to have the ability to manage and lead the team on a day-to-day basis whilst supporting, contributing, and implementing changes in the strategic vision and plan.Experience in managing or supervising is required, along with good organisational skills. They also need effective communication skills and good ICT skills.A working knowledge Telecare/Assistive Technology is desirable.Due to the nature of the service, there may be times when the person in this position will be required to work operationally, this will involve working out of hours.

If successful you will be part of a professional, friendly, and committed team.

Please contact if you would like to discuss this role further.

You can apply for the position via croydon council website @

Closing date 11.59pm 3/12/2023





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