Appello secures digital warden call contract with East Renfrewshire Council

2​4 July 2024

We're delighted to announce Appello has been chosen by East Renfrewshire Council to upgrade their analogue warden call system. This significant contract win sees our end-to-end digital telecare product, Smart Living Solutions, installed across East Renfrewshire's eight sheltered housing developments, which support over 200 residents.

East Renfrewshire’s main aim with the upgrade is to ensure compatibility with the new digital network and safeguard the reliability of their telecare services. This means they need to replace their current warden call system, which uses analogue technology, with a fully digital solution.

The council had identified a number of essential criteria for their digital warden call system, including:

• Simultaneous call handling with priority for critical alarms, such as smoke alarms, over less urgent alerts.
• An I'm OK feature so residents can easily communicate their wellbeing to wardens.
• Ability for staff to work remotely and manage the system efficiently, including assigning peripherals to tenants and generating reports on aspects such as volumes of calls.

It was also vital the chosen solution was compliant with the latest industry standards for communications, in particular supporting Now-IP, the recommended protocol for group living schemes.

Council Leader Owen O’Donnell said: “This is an important step forward in our digital journey and I’m sure our residents will reap the benefits of this improved, digital service. Installing a fully digital solution will ensure that the service remains fit for purpose and we can continue to provide excellent care for those who need it most in our communities.”

Craig Barlow, Managing Director, at Appello said: "We're thrilled to partner with East Renfrewshire Council and help them embrace the benefits of an end-to-end digital telecare service. Smart Living Solutions has been specifically designed for the digital network and is tried and tested within group living schemes across the UK, so we were well placed to meet what was rightly a robust specification for their new digital warden call system. We're looking forward to working closely with East Renfrewshire to enable a smooth transition – as well as ensuring they can make the most of all that Smart Living Solutions offers for both their residents and staff."

About Smart Living Solutions

Smart Living Solutions takes traditional warden call systems to the next level, helping people within supported housing feel safer, more connected to loved ones and in control of their daily lives. Staff benefit from an easy to use management system, so they can carry out their duties efficiently and offer proactive support to residents.

Smart Living Solutions offers:

• almost instant, reliable digital communication
• high quality digital speech clarity
• secure video door entry to see who is visiting
• communication options for residents, including video calling, an I'm OK function and optional Wi-Fi hotspots
• online management for remote working and valuable insights at your fingertips
• the flexibility to integrate with other services and products.

Smart Living Solutions is Appello’s flagship digital telecare solution. Our innovative and future-proof products cover everything from the essentials of digital telecare through to the transformation of supported housing services for truly person-centred care.

Find out how we’re simplifying the digital switchover for specialist housing providers. Contact us to discuss your requirements and get expert advice on a pain-free transition to digital telecare.