Webinar: Telecare First Time Call Failures: The Silent Threat to your Customers

1​0 October 2024

Appello, the UK’s largest telecare monitoring centre, is hosting a webinar that will unveil critical new data on the prevalence of First Time Call Failures (FTCFs) in telecare across the UK, explore why these failures occur, and provide practical strategies to mitigate the risks. The webinar, titled "Telecare First Time Call Failures: The Silent Threat to your Customers," will take place on Thursday, November 7th, from 2-3pm.

FTCFs occur when a telecare alarm call fails to connect to the monitoring centre on the first attempt, potentially delaying emergency response and leaving vulnerable individuals at risk. This webinar will provide valuable insights into the causes and impact of FTCFs, including alarming new data that highlights the urgency of this issue, and offer solutions to help providers ensure their customers are protected.

Webinar Highlights:

• Understanding FTCF: A deep dive into the technical reasons behind FTCFs and their consequences.
• Industry Insights: New data on FTCF rates in the UK and the most affected protocols.
• Measuring and Monitoring: Effective tracking of FTCF rates and identification of problem areas.
• Reducing FTCF: Proactive steps to minimize FTCFs, including preparing for the digital switchover.
• Customer Experience: Real-world examples of how switching to digital telecare reduces FTCFs.

Who Should Attend:

This webinar is essential for housing and care providers, telecare service managers, and anyone involved in the provision of telecare services.

Register Now:

https://us02web.zoom.us/webinar/register/6717282940646/WN_88aI36wzTZSlyGFFOQGccw

About Appello:

Appello is the UK’s leading provider of technology-enabled care services, supporting over 400,000 vulnerable customers across the UK and managing over 4 million telecare calls annually. Appello is committed to improving the lives of vulnerable people through innovative technology and exceptional service.

Download our latest FTCF Guide

Appello's informative, "Guide to First Time Call Failures: How to Protect Your Telecare Services," explores the growing concern of FTCFs in detail, providing vital information for housing and care providers delivering telecare services.

The guide delves into:

• The impact of FTCFs on telecare users.
• The current prevalence of FTCFs in the UK.
• Practical steps to address call failures and ensure user safety.

Why download the guide?

• Gain essential knowledge: Understand the causes of FTCFs and the risks they pose.
• Benchmark your telecare services: Discover how to monitor your failure rates and identify trends.
• Explore solutions: Learn how to transition to a robust digital telecare system for future-proofed peace of mind.

"With the analogue switch-off ongoing, it's critical for organisations delivering telecare services to be aware of the critical risks posed by FTCFs and take proactive steps to mitigate them," says Iain Hockings, Head of Marketing at Appello. "Our new guide empowers housing and care providers with the knowledge and resources they need to make informed decisions on their telecare services."

Download your free copy of Appello's 'Guide to First Time Call Failures: How to Protect Your Telecare Services' today: www.appello.co.uk/first-time-call-failures-guide