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How we can helpRothercare, which is part of Rotherham Council, recently brought in TSA to deliver challenging calls training to bolster skills within its team of 36 staff. On an average day the service can deal with up to 1,200 calls while its mobile responders typically deal with more than 20 emergency call outs.
Supporting workforce wellbeing is a key objective of the council and investment in ongoing training has resulted in a stronger more resilient TEC team able to offer an enhanced service to those in need.
TEC Services Association was brought in to provide this support.
The CarelineSoS staff were scheduled to have Call Handling training before the lockdown, and TSA offered the training remotely due to the unprecedented times we are all going through. TSA provided an excellent refresher course to our team over two days. The response quotes from the CarelineSOS team
“ It was great to have the opportunity to discuss the equipment, other things we should consider and the chance to ask questions…” “ Great training, loved the way that personal stories were used…” Sarah McCarry Support Planner, Community Led Support - Adult Social Care, Thurrock Council
Just had a very thought provoking (telecare training session 1 with TSA, I have no experience with TEC, I’m a plumbing based building surveyor for NEAP but I have a keen interest in visual impairments and dementia (I have designed the framework for adaptations within dementia friendly for local
