Senior Customer Partnership Manager – Everon

Senior Customer Partnership Manager – South of England

Reporting to UK Sales Director

Deadline for applications: 14th February 2025, 5pm.

Job brief

We are looking for an enthusiastic and solution-oriented Senior Customer Partnership Manager to be responsible for a sales territory. The senior role responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to create and grow new and existing accounts. Managing and strengthening new and existing client relationships and coordinating with internal teams to deliver on client expectations of the growing Everon range of Digital Assistive Technology cloud based and wireless solutions.

Responsibilities

• Operating as the lead point of contact for any and all matters specific to your sales territory and or named accounts.
• Building new and maintaining strong, long-lasting customer relationships ensuring the ongoing development of the Everon Group system capability utilising SMART sensors and Machine Learning specific to Health, Housing and Social Care community-based services.
• Overseeing territory planning including new sales penetration plans and account management, including negotiating contracts and agreements to maximize profit in line with agreed targets (sales and revenue)
• Understanding client needs and identifying new business opportunities within your portfolio.
• Ensuring Customer expectations are met, working with Internal and external stakeholders to ensure smooth and efficient projects are driven and delivered to customer satisfaction.
• Support the end-to-end bid management process for territory specific tendering processes.
• Support tender processes with customer high-quality insight leading to responses that align with client needs and showcase the value of the company’s solutions.
• Collaborate with sales, product, and technical teams to support winning bids.
• Drive continuous improvement in the bid process and proposal quality.
• Identifying opportunities for improvement and proposing new tools and processes.
• Supporting wider sale team to improve their performance and reach targets.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

Daily Objectives

This role will be responsible for developing strong relationships with customers, connecting with key Commissioners within the Health, Housing and Social Care Sectors as well as both internal and external stakeholders and preparing sales related functions including forecasts, territory plans and performance reports. This role is crucial in being a point of contact, answering client queries and identify new and growth business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position will require occasional travel across the UK and/or overseas if required.

You will be familiar with using sales management CRM data capture and pipeline/sales process software, communicate effectively and understand customer behaviour.

Attend and represent Everon UK at Regional and National Conferences and Exhibitions

Prepare weekly headline reports of previous weeks activity/issues/deals/etc in line with company requirements.

Attend Monthly Business Review Meetings with UK Sales Director to review the following key aspects of the role:

• Sales/Activity vs Target
• Pipeline Development/Sales Process progression.
• PR/Digital Media Support

Skills Requirements.

• Previous experience in successful target driven sales, business development or account management within Public Sector sales (Health, Housing and Social Care) preferably within the Technology Enabled Care and or/SaaS technology sectors.
• Demonstrating a hunter mentality and experience to create new sales territory penetration plans and implement.
• Experience in managing large territory and sales portfolio, creating growth plans with existing customers an advantage.
• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or other relevant roles an advantage.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and CE-level.
• Solid experience with CRM sales pipeline software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs and understanding ROI methodology an advantage.
• An understanding of the Public Sector Procurement process
• An entrepreneurial initiative-taker and able to work efficiently under pressure or as a team and manage multiple tasks/projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong customer service and project management skills.
• Strong verbal and written communication skills
• A degree or equivalent in Business Administration and/or Sales related field, an advantage.
• Proven experience managing bids for large-scale software/technology solutions.
• Strong project management and communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

Post information

The Senior Customer Partnership Manager role will be a full-time position and will include some travel across the UK, visiting members and stakeholders and attending events. You will be a flexible worker based primarily from home.

What We Offer:

• Competitive basic salary.
• Uncapped Commission Plans.
• Car and Mileage allowance.
• Company Laptop and mobile
• Annual leave that increases with your length of service
• Cash Health Care plan with discounts on Dental, Optical, and more.
• Pension contributions up to 3%.

If you’re passionate about making a difference and have the drive and ambition for change we’re looking forward to hearing from you.

Please apply by sending a CV with covering letter explaining why you are the right person for the job to mark.smith@everon.net or happy to discuss on 07920806582.

Deadline for applications: 31st January 2025, 5pm.

Interview dates to be confirmed.

We will review all applications after the closing date.

Applications received after this date will be considered at the discretion of the organisation.

We do not expect everyone to meet all of the requirements of the person specification, and you may be coming across from a related industry but in the covering letter, please let us know why you think the role is for you and why you want to be part of the Everon Group journey.

https://everon.net/