Client Services Support & Repairs Officer - Herts Careline

Salary £13.94 - £15.61 per hour, dependent on experience

Hours Casual zero hours contract

Vacancy URLApply for this job

Job reference CUST2962

Closing date 15 September 2025 12:00

Interview date 25 and 26 September 2025

The role

Playing a key role in the successful delivery of Careline Services, you will be providing efficient and effective computer based corporate administration to ensure that high quality services are provided. The role requires monitoring of out of hours calls from various housing associations via residents or directly from control centre including dealing with Environmental Health, homeless, IT and staff personal safety monitoring among others.

The role will require:

• good customer services skills
• personal commitment
• good communication skills, both verbally and written
• delivery of high-quality administration

The experience you will bring

• Confidence to make decisions
• Experience of working in an office environment and dealing with the public
• A working knowledge of computer software such as MS Windows and Office applications
• Good organisational skills – the ability to prioritise a varied and heavy workload.
• Good multitasking skills.
• The ability to work as a team and be flexible to adapt to a changing environment and meet differing challenges.
• Ability to make accurate and concise notes.
• Excellent communication skills
• Confident telephone manner

Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.

About us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job. 

If you would like an informal chat about the post, you can contact Amanda Dell, Client Services Manager on 01462 474348 or Stephanie Bevan Marketing & Relationships Manager on 01462 474410.

Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.

Closing date:  Noon 15 September 2025

Interviews: 25 and 26 September 2025