Careline Operator x3 - North Herts Council

Salary: £13.51 per hour (plus any applicable enhancements)

Vacancy type: Permanent

Vacancy URL: Apply for this job

Closing date: 07 April 2025 12:00

Interview date: 16 and 17 April 2025

Hours

Rota 1: 33.21 average per week across evenings, nights and weekends
Rota 2: 20.36 average per week across evenings, nights and weekends
Rota 3: 21.36 average per week across evenings, nights and weekends

The role

The Careline Operator’s principal task is to handle emergency and non-emergency calls from a diverse range of vulnerable people to include those that have a disability, mental health condition, memory issues or challenging behaviours.

These customers can be linked to the Careline via an alarm system, motion sensors or through GPS devices which can be activated when they feel they require help, be it medical reasons or reassurance. All routine and emergency calls must be dealt with showing a good level of empathy and patience, along with being respectful, compassionate and sympathetic bringing calls to a satisfactory conclusion as quickly and effectively as possible.

The experience you will bring

You will be a great communicator and able to stay calm and reassuring in situations which could be stressful or emotional and want to provide support to a range of individuals including those very vulnerable.

You will be a good listener, and confident to be able to make decisions based on procedures.

You should be able to accurately work with information, including inputting and record creation as well as making useful and accurate notes.

You should be confident working on phones.

You need to be willing to be continuously learning about the services we offer and keeping up to date with emails and procedural changes.

Have a flexible attitude to shifts- including possible night/evening and weekend working.

Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.

If you would like an informal chat about the post, you can contact Catherine Oakes, Careline Operations Manager on catherine.oakes@north-herts.gov.uk to set up a call.

About us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

Our benefits include:

• Local Government Pension Scheme (19.5% employer contribution)
• Generous annual leave
• Occupational sick pay
• Free car parking
• Discounts, including 50% off NHC gym membership