Assistant TEC Technical Manager - Possum

Assistant TEC Technical Manager

Location: Either Aylesbury Office or Home Based

Salary: Competitive salary and benefits package

About Us

Possum Ltd is one of the UK’s leading providers of Assistive Technology solutions, dedicated to enhancing the lives of vulnerable individuals. Our mission is to empower our clients to live richer, more independent lives through cutting-edge environmental control and telecare systems. With a person-centred approach and a commitment to excellence, we provide unparalleled support to both our clients and team members.

The Role

We are seeking an Assistant TEC Technical Manager to join our dynamic team. Reporting directly to the TEC Technical Manager, you will play a pivotal role in supporting our telecare and IP solutions. With the TEC Technical Manager planning to retire in 3–4 years, this position offers a unique opportunity to progress into a senior leadership role.

Key Responsibilities

• Provide support for IP/Telecare devices to Possum team members and customers.

• Monitor and resolve telecare equipment issues raised by Customer Services/Clients.

• Be the TEC product expert within Possum – a true technically savvy product champion.

• In partnership with commercial colleagues, develop a 3-year rolling new product roadmap.

• Collaborate with Product Development teams to innovate, develop and launch new products and implement updates.

• Diagnose and resolve connectivity and database configuration issues for monitoring platforms.

• Handle telecare fault reports via phone and email, ensuring prompt resolution.

• Program telecare units for new/existing customers and sales stock.

• Assist the engineering team and sub-contractors as needed.

• Capture customer-specific requirements to ensure products meet expectations.

• Ensure compliance with industry standards (e.g., Telecare Services Association, UK Telehealthcare).

• Conduct training sessions for installation teams and customers.

• Advise senior leadership as a subject matter expert on telecare technologies.

• Develop beneficial relationships with industry stakeholders. Qualifications and Experience

• Proven experience in the Telecare/TEC industry (essential).

• Relevant educational qualifications (e.g., GCSEs, NVQ Level 2/3, ONC, or apprenticeship).

• Proficient in Microsoft Office tools: Word, Excel, and PowerPoint.

• Strong troubleshooting skills using PC/Laptop-based solutions and test equipment.

• Knowledge of IP/Telecoms, particularly in the social alarms market.

• Confident communicator with the ability to deliver presentations to diverse audiences.

• Customer-focused, excelling in first-line support.

• Flexibility, enthusiasm, and the ability to work independently or in a team.

What We Offer

• Opportunities for development and progression.

• Annual leave that increases with length of service.

• Enhanced sick pay with tenure.

• Company Maternity/Paternity Pay.

• Cash Health Care plan with discounts on dental, optical, and more.

• Life Assurance worth 3x your annual salary.

• Pension contributions up to 5%.

Join Us

At Possum Ltd, you’ll be part of a forward-thinking company committed to improving the lives of our clients. If you’re ready to make a difference and grow your career in a supportive, innovative environment, we’d love to hear from you.

How to Apply

If you are interested in this opportunity and feel you have the skill set we are looking for, please send your CV to jreed@possum.co.uk.

www.possum.co.uk