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The TSA Quality Standards Framework

Quality assurance in the Technology Enabled Care sector

Quality standards are important in all industries, even more so when the services and products being provided are critical to the safety, health and wellbeing of vulnerable individuals.

The Quality Standards Framework (QSF) has been developed as an independent audit and certification programme for the Technology Enabled Care industry. QSF is available to all organisations in the sector - service providers, suppliers, associations, emergency response services and third sector organisations, whether TSA members or not.

An independent organisation, TEC Quality has been set up to develop and run the Quality Standards Framework. TEC Quality sets the standards and it audits and certifies organisations against these standards. TEC Quality is totally independent of the TSA and is a limited company in its own right with its own Board of Directors.


Shaped by the TEC industry

The QSF offers Technology Enabled Care (TEC) service providers and suppliers a way of demonstrating safety and quality and it offers commissioners much needed assurance in an otherwise unregulated industry.

The QSF has been shaped by many organisations including the TSA, representatives from our UK nation states, Carers UK, NICE (National Institute for Health and Care Excellence), BSI (British Standards Institution), DHACA (Digital Health and Care Alliance) and telecare and telehealth service providers.

Commissioners have played a critical role in driving the adoption of past and present standards by specifying, in TEC tenders, that providers must be certified to the QSF.

The QSF is fresh and thought-provoking - supporting the development and continuous improvement of TEC organisations. TEC Quality’s aim is to ensure that ‘quality and safety’ is at the heart and centre of everything within the TEC sector.

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UKAS accreditation

TEC Quality are pleased to announce that they have been granted accreditation by UKAS to ISO/IEC 17065:2012 for the Certification of Technology Enabled Care Services.

UKAS is the sole national accreditation body for the UK. Accreditation by UKAS demonstrates the competence, impartiality and performance capability of an evaluator. In short, UKAS ‘checks the checkers’. UKAS is a non-profit-distributing private company, limited by guarantee. UKAS is independent of Government.




Independent board

TEC Quality is independent, with its own Board of Directors.

No TEC suppliers will ever sit on the TEC Quality Board -
it will consist of experts in health, social care, regulation and academia
plus actual service users.


TSA Code of Practice

Migrating from the TSA Code of Practice to the new Quality Standards Framework?

The TSA Code of Practice (CoP) will be phased out completely by March 2020. Organisations can migrate early or remain with CoP until their existing three year audit cycle comes to an end. For information on the outgoing TSA Code of Practice or to obtain copies of the new QSF documentation please visit the TEC Quality website.





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