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As part of TSA’s foundation of continuous improvement, the team spent an intense day conducting a teardown of its processes in order to improve the member journey as well as internal workflows.

The objectives of these brown paper exercises - which the organisation conducts annually - is to streamline processes and stay agile so TSA and TEC Quality can better deliver their member offer, their standards of quality, as well as the pillars of the Leadership Report #data, #workforcedevelopment #partnerships as part of their business strategies for 2020-2025. Thanks to Wendy and Tim for leading on this.

We regard feedback and comments from members as critical to the wellbeing of TSA – so please look out for the annual customer satisfaction survey which will be dropping into your inboxes later this month – we appreciate each and every one of your thoughts.

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