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Strategic Webinars

To help support you during the pandemic, we will be running a number of online webinars, these are open to both members and the wider TEC sector, as together we face challenges of service and workforce.

We are rolling a series of topic/skills based webinars that will offer the guidance and support as requested by our members.

Upcoming Webinars:

Details of further webinars will be added in due course

Watch back previous webinars:

All IP Webinar - The burning platform of PSTN and ISDN - 1st October, 10:30 - 12:00

This webinar is designed to provide the latest updates for all attendees on the national programme of transformation and important milestones to support the planning process.

Click here to view the recording of this webinar

View Speaker Slides:
Phil Laws, Head of All-IP Programme, Openreach

Alan Pridmore, Principal, Consumer Policy, OFCOM

Phil Cain, Digital Voice Industry Engagement, BT

Marie Fortune, Head of Governance & Inclusion, TalkTalk Telecom Group Plc

 

TSA Connect - Virtual Innovation Showcase - 13th August

This webinar will give you insight into the possibilities of TEC provision, the wide range of solutions that are right for your service users and the exciting developments now available particularly since Covid-19. The pace of innovation and uptake of digital solutions is now rapid, this is your opportunity to get on board!
During this webinar you will hear from 10 solution providers, covering two key themes, which are:
Theme 1 - Utilising Connected Care solutions and services to support evidence-based decision making
Theme 2 - Keeping people, families, carers and services connected

Click here to view the recording of this webinar

View Speaker Slides - Theme 1 - Utilising Connected Care solutions and services to support evidence-based decision making

View Speaker Slides - Theme 2 - Keeping people, families, carers and services connected

 

TSA Connect - Virtual Innovation Showcase - 6th August

This webinar will give you insight into the possibilities of TEC provision, the wide range of solutions that are right for your service users and the exciting developments now available particularly since Covid-19. The pace of innovation and uptake of digital solutions is now rapid, this is your opportunity to get on board!

During this webinar you will hear from 10 solution providers, covering two key themes, which are:
Theme 1 - Enabling solutions to support Learning Disability & Mental Health needs
Theme 2 - TEC supporting hospital discharge, step-down and reablement

Click here to view the recording of this webinar

View Speaker Slides - Theme 1 - Enabling solutions to support Learning Disability & Mental Health needs

View Speaker Slides - Theme 2 - TEC supporting hospital discharge, step-down and reablement

 

Why Does Quality Matter During a Pandemic

During this webinar, you will meet TEC Quality’s visionary new Head of Quality and Improvement Rachael Forbister who will reveal her ambitions for the future of the scheme. CEO Alyson Scurfield will speak about the impact of Covid-19 on the direction of the Quality Standards Framework and some of its core aims for development.
Leanne Richmond of People for Places who has been on the QSF journey throughout, will talk about the real tangible benefits her organisation has experienced from being quality assured and the difference this has made to their service delivery during these challenging times.
The TEC Quality team will provide updates on how they have been supporting members and non-members to drive forward their quality aspirations during Covid-19, what the interim approach to quality audits are, and proposed updates to the QSF planned for later this year.

Click here to view the recording of this webinar

View Speaker Slides

Alyson Scurfield, Chief Executive, TSA

Wendy Hodgson, Lead Auditor, TEC Quality

Paul Finch, Quality Scheme Manager, TEC Quality

 

 

During and Beyond the Pandemic: A New Dawn for Technology in Care

The pandemic has clearly demonstrated the vital role that technology can play in supporting the population’s health and social care needs across our communities, and how the emergency has accelerated its adoption. This fast uptake of digital solutions has not been without challenges, but there are some excellent examples of good practice with the sector.
The webinar will also focus on how technology services can be utilised to rebuild and strengthen social care post-pandemic, both as a supportive mechanism for the social care workforce and as a key element in service innovation, integration and transformation for better outcomes for people who are in need of care and support, including their families and carers.

Click here to view the recording of this webinar

View Speaker Slides

Alyson Scurfield, Chief Executive, TSA

Steve Carefull, Care Technology Expert, PA Consulting

Hannah Gill, Senior Adviser, Care and Health Improvement Programme, LGA

Rupert Lawrence, Head of amica24

 

 

From Stabilisation to Innovation: The Response and Redesign of TEC Services During COVID-19

Join us for the launch of the TSA Sector Insight Report and Webinar, where we will reveal excellent and heart-warming examples of TEC service during Covid-19 alongside the findings and recommendations of our intense three-month Department of Health & Social Care commissioned outreach programme into the overall response of the TEC sector. We will be focusing on what are the next steps for the integration of technology enabled care into health and care and announcing our new Preventative and Proactive TEC model.

Speakers Included:

Rt Hon Paul Burstow, Chair, TSA; Alyson Scurfield, Chief Executive, TSA; David Pearson CBE, Chair of the Social Care Sector Covid-19 Support Taskforce, Department of Health and Social Care; Professor George Crooks OBE, Director, TEC Quality; Abby Vella, Adviser – Care and Health Improvement Programme , Local Government Association; Mark Allen, Head of Tech and Digitally Enabled Care, Hampshire County Council; Samantha Watkins, Managing Director, Delta Wellbeing

Click here to view the recording of this webinar

View Speaker Slides

Alyson Scurfield, Chief Executive, TSA

Abby Vella, Adviser – Care and Health Improvement Programme, Local Government Association

Mark Allen, Head of Tech and Digitally Enabled Care, Hampshire County Council

Samantha Watkins, Managing Director, Delta Wellbeing

 

 

How Data and Infrastructure is shaping Collaboration and Innovation in TECS, Health & Care

This webinar shared best practice examples of how a collaborative approach between commissioners, service providers and suppliers has produced personalised TEC with the service user at the heart of its continuous adaptations; how service innovation using technology in a clinical pathway is changing the way clinicians work; some practical uses of data and how through accurate research and capture it has informed outcomes during Covid-19; plus the future development of the sector on the foundations of standards and assurance, followed by live Q&A.

Click here to view the recording of this webinar

View Speaker Slides

Click here for slides referenced by Alyson Scurfield, Chief Executive, TSA

Click here for slides presented by Sarah Jones and Sarah Bradley, Torbay and South Devon NHS Foundation Trust and Jayne Youdan, Service and Transformation Manager, NRS Healthcare

Click here for slides presented by Brian Brown, Director of ARMED and Kirsty Jewitt, Care Link Manager, Wakefield District Housing

Click here for slides presented by Steve Gates, Managing Director, PPP Taking Care

Click here for Slides presented by Tim Mulrey, TSA

 

 

Workforce Development & Service Innovation in TECS during Covid-19


This webinar shared evidence of how the TEC sector responded to Covid-19 with service innovation and workforce adaptations, revealing best practice examples from service providers that were implemented during the pandemic, and will explore through a live Q&A whether the future development of TEC services has been permanently impacted for the better.

Click here to view the recording of this webinar

View Speaker Slides

Click here for slides referenced by Alyson Scurfield, Chief Executive, TSA

Click here for slides presented by Rupert Lawrence, Head of Amica24

Click here for slides presented by Wendy Darling, Country Director at Doro

 

 

Looking Beyond Covid19: Making a New Future for TEC

The impact of Covid-19 on technology enabled care services and the response of the sector has been exceptional and swift, proving pivotal to the successful support of vulnerable and shielded populations. The pandemic triggered TEC Services Association (TSA) to begin a sustained and robust outreach programme to its membership and the wider TEC sector with support, guidance and feedback mechanisms around workforce, data, infrastructure and innovations in digital solutions.

This webinar will share the insights and findings of this programme, and reveal what is in the pipeline over the next month around our strategic partnership work with Department of Health and Social Care (DHSC) and NHSX, demonstrating how both can influence our future development as a sector and embed further into the health and social care systems.

Click here to view the recording of this webinar

View Speaker Slides

Click here for slides presented by Paul Burstow - Shaping the Post Covid New Future

Click here for slides presented by Steve Sadler - Technology Enabled Care COVID-19 Response

 

 

 
 
 

Covid-19 Pandemic Escalation - Guidance for Monitoring and Responder Services

Webinar Summary:
The COVID-19 Pandemic has raised many new challenges for Monitoring, Installation and Responder Services. Many organisations have responded quickly to adapt their original business continuity plans and to implement a wide range of operational changes, to enable the critical services to continue and to provide support to over 1.7 million Service Users.

Our members have indicated that after an initial ‘spike’ in call volumes, this has now showed a slow-down. However, it is anticipated that the lock down may continue for some time and there is a possibility that when the lock down is eased, the rate of infection may increase once again. Should there be another ‘peak’ in the number of infections being reported, it may be necessary to further increase capacity and capability within TEC Services to respond. Whilst most services have risen to the challenge, how sustainable is this for an extended period?

Click here to view the recording of this webinar

 

 


A Short guide to Responding:

Webinar Summary:
To support our Introduction to Responding Guide available in the Covid-19 TEC Resource Area on the TSA website, we hosted a short Guide to Responding webinar designed for new Responders coming into your service to help during the Covid-19 pandemic.
The recording lasts approximately 25 minutes, and will give new Responders the opportunity to gain an understanding of the key principles of being a Responder in accordance with your organisational policies and procedures.

Click here to view the recording of this webinar

 

 


A Short guide to Call Handling:

Webinar Summary:
To support our Introduction to Call Handling guide available in the Covid-19 TEC Resource Area on the TSA website, we hosted a short Guide to Call Handling webinar designed for new call handlers coming into your service to help during the Covid-19 pandemic.
The recording lasts apprximately 25 minutes, and will give new Call Handlers the opportunity to gain an understanding of the key principles of being a Call Handler in accordance with your organisational policies and procedures.

 

 

 

 

 

 

 

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