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Webinars

To help support you during the pandemic, we will be running a number of online webinars, these are open to both members and the wider TEC sector, as together we face challenges of service and workforce.

We are rolling a series of topic/skills based webinars that will offer the guidance and support as requested by our members.

Upcoming Webinars:

The impact of Covid-19 on technology enabled care services and the response of the sector has been exceptional and swift, proving pivotal to the successful support of vulnerable and shielded populations. The pandemic triggered TEC Services Association (TSA) to begin a sustained and robust outreach programme to its membership and the wider TEC sector with support, guidance and feedback mechanisms around workforce, data, infrastructure and innovations in digital solutions.

Join us on our next webinar, which will take place on Thursday 4th June from 11:00 – 12:30, where we will share the insights and findings of this programme, and reveal what is in the pipeline over the next month around our strategic partnership work with Department of Health and Social Care (DHSC) and NHSX, demonstrating how both can influence our future development as a sector and embed further into the health and social care systems.

This webinar is aimed at all colleagues working within Technology Enabled Care sector.

Book your place on this strategic webinar

Watch back previous webinars:

 
 
 

Covid-19 Pandemic Escalation - Guidance for Monitoring and Responder Services

Webinar Summary:
The COVID-19 Pandemic has raised many new challenges for Monitoring, Installation and Responder Services. Many organisations have responded quickly to adapt their original business continuity plans and to implement a wide range of operational changes, to enable the critical services to continue and to provide support to over 1.7 million Service Users.

Our members have indicated that after an initial ‘spike’ in call volumes, this has now showed a slow-down. However, it is anticipated that the lock down may continue for some time and there is a possibility that when the lock down is eased, the rate of infection may increase once again. Should there be another ‘peak’ in the number of infections being reported, it may be necessary to further increase capacity and capability within TEC Services to respond. Whilst most services have risen to the challenge, how sustainable is this for an extended period?

Click here to view the recording of this webinar

 


A Short guide to Responding:

Webinar Summary:
To support our Introduction to Responding Guide available in the Covid-19 TEC Resource Area on the TSA website, we hosted a short Guide to Responding webinar designed for new Responders coming into your service to help during the Covid-19 pandemic.
The recording lasts approximately 25 minutes, and will give new Responders the opportunity to gain an understanding of the key principles of being a Responder in accordance with your organisational policies and procedures.

Click here to view the recording of this webinar

 


A Short guide to Call Handling:

Webinar Summary:
To support our Introduction to Call Handling guide available in the Covid-19 TEC Resource Area on the TSA website, we hosted a short Guide to Call Handling webinar designed for new call handlers coming into your service to help during the Covid-19 pandemic.
The recording lasts apprximately 25 minutes, and will give new Call Handlers the opportunity to gain an understanding of the key principles of being a Call Handler in accordance with your organisational policies and procedures.

 

 

 

 

 

 

 

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