To help support you during the pandemic, we will be running a number of online webinars, these are open to both members and the wider TEC sector, as together we face challenges of service and workforce.
We are rolling a series of topic/skills based webinars that will offer the guidance and support as requested by our members.
The impact of Covid-19 on technology enabled care services and the response of the sector has been exceptional and swift, proving pivotal to the successful support of vulnerable and shielded populations. The pandemic triggered TEC Services Association (TSA) to begin a sustained and robust outreach programme to its membership and the wider TEC sector with support, guidance and feedback mechanisms around workforce, data, infrastructure and innovations in digital solutions.
This webinar is aimed at all colleagues working within Technology Enabled Care sector.
Watch back previous webinars:
Covid-19 Pandemic Escalation - Guidance for Monitoring and Responder Services
The COVID-19 Pandemic has raised many new challenges for Monitoring, Installation and Responder Services. Many organisations have responded quickly to adapt their original business continuity plans and to implement a wide range of operational changes, to enable the critical services to continue and to provide support to over 1.7 million Service Users.
Our members have indicated that after an initial ‘spike’ in call volumes, this has now showed a slow-down. However, it is anticipated that the lock down may continue for some time and there is a possibility that when the lock down is eased, the rate of infection may increase once again. Should there be another ‘peak’ in the number of infections being reported, it may be necessary to further increase capacity and capability within TEC Services to respond. Whilst most services have risen to the challenge, how sustainable is this for an extended period?
A Short guide to Responding:
To support our Introduction to Responding Guide available in the Covid-19 TEC Resource Area on the TSA website, we hosted a short Guide to Responding webinar designed for new Responders coming into your service to help during the Covid-19 pandemic.
The recording lasts approximately 25 minutes, and will give new Responders the opportunity to gain an understanding of the key principles of being a Responder in accordance with your organisational policies and procedures.
A Short guide to Call Handling: