Integrating Technology into a Reformed Adult Social Care System

09:15 — 11:15, Morning Plenary, Main Auditorium

• Daily Welcome - WATCH NOW
  Alyson Scurfield, Chief Executive, TSA

• A welcome from our Chair - WATCH NOW
  Sir David Pearson CBE, Chair, TEC Quality

• The Care We Want - How Technology Can Enable Choice, Quality and Control - WATCH NOW
  James Bullion, President of ADASS and Executive Director of Adult Social Services, Norfolk County Council

• Why our Pursuit of Big Data Could be Like a Broken Pencil - WATCH NOW
  Andy Begley, Chief Executive, Shropshire Council

• Exploring how technology can be truly integrated into adult social care - WATCH NOW
  Dr Rafael Bengoa, Co-director, The Institute for Health & Strategy in Bilbao, Spain

Panel Session: - WATCH NOW
Chaired by: Sir David Pearson CBE, Chair of TEC Quality
Panellists Include:
Alyson Scurfield, Chief Executive, TSA
Iain Macbeath, Strategic Director, Health and Wellbeing, Bradford Council
Ian James, Deputy Chair of the Joining Up Care programme, NHSx & Care and Health Improvement Adviser Digital, LGA
Rachel Mason, Expert by Experience, National Co-Production Advisory Group (NCAG) and Think Local Act Personal (TLAP)

• Session Summary and a look ahead to the rest of the day
  Sir David Pearson CBE, Chair, TEC Quality

14:30 — 15:30, Parallel Sessions

Parallel Session 1, Main Auditorium - TSA ADASS Commission exploring how technology can be truly integrated into adult social care - WATCH NOW
In October 2020, ADASS (Association of Directors of Adult Social Services) and TSA (TEC Services Association) set up a joint Commission to explore how technology can contribute to adult social care reform.

During the process, we’ve spoken to leaders from adult social care, health, housing and the technology industry as well as people and families accessing social care and practitioners providing care on the ground.

Our goal was to identify barriers and enablers to creating digitally-enabled social care across the country. We also looked at how technology approaches could build resilience into social care systems and community networks for the future.

In this conference session you will hear from some of the key contributors to the Commission and understand our recommendations to Government and local authorities. Find out about the experiences of someone who accesses social care and how she uses technology to choose and control her support.

We will focus on two of our four recommendations in this session, around:
The importance of proactive, co-produced technology enabled services.
The need for more collaboration in care and support so services and policies are joined-up.

Session Chair: Alyson Scurfield, Chief Executive, TSA
Panellists Include:
Angus Honeysett, Head of Market Access, Tunstall Healthcare
Iain Macbeath, Strategic Director, Health and Wellbeing, Bradford Council
Sharon Houlden, Executive Director Adult Social Care and Health, Royal Borough of Kingston upon Thames
Steve Carefull, Director, PA Consulting
Steve Gates, Managing Director, Taking Care

Parallel Session 2, Innovation Stage - Driving a Revolution in Care and Support - WATCH NOW
The care and support sectors have long been calling for a revolution in the way people are supported and that has really hit the headlines as a result of recent events. This session will showcase research and innovation that is underway including work supported by UKRI’s Healthy Ageing Challenge and covers everything from innovative research into focused on healthier working lives and ageing for residential care workers through to an innovative Trailblazer project aiming to address gaps in the market by catalysing local care economies and on the way we will look at some of the innovations that have been accelerated as a result of Covid-19.

Session Chair: Dr Cynthia Bullock PhD, Deputy Challenge Director, Healthy Ageing Challenge, UK Research and Innovation

Presentation 1: Exploring and Developing the Priorities for Over 50s Working in Residential Care: Introducing the Healthier Working Lives Project (HWL) - Dr Sue Lewis, Researcher University of Edinburgh; Prof Linda McKie, Dean/Head of School of Social and Political Science University of Edinburgh; Dr Sophie Bowlby Co-Chair Knowledge Network for HWL, University of Reading - Residential and care homes for older people are worth £15.9b to the UK economy, with 410,00 residents and a workforce of 1.7m. Eighty percent of workers are women, with 21% of BAME origin, and some 30% are aged 50 plus with many of this age group working in supervisory and managerial roles. A majority work part-time, especially amongst older workers. They are also workers who need to be on site 24/7, and near residents and families. They must exhibit the hard skills of drug and risk management whilst also attuned to the soft skills of the emotions and wellbeing support for residents, families, and co-workers. But the turnover and morale of staff are serious challenges. During the Covid-19 pandemic, at times there were 120,000 vacancies many filled by agency workers (with increased risked of virus transmission). The annual turnover of staff is a third and this presents and notable challenge to the wellbeing of staff, residents, families, and communities. Continuity in staffing, recognition of the value of their work, and supporting workers to co-determine their development needs, are central to this project.

In this presentation we will outline our co-production approach to identifying and addressing these challenges with care workers. Across a number of stages we will revisit existing knowledge, engage with residential care home staff to consider their priorities for working and role development, to run co-design workshops, develop ideas for outputs and products, along with a final review of the process and application of outcomes.

Presentation 2: The Future of work in Homecare – Trudie Fell, CEO and Co-founder, BelleVie - BelleVie is reinventing the future of work in home care. Their innovative, decentralized model is based on small, semi-autonomous, local teams supporting people to live their best lives at home. Teams are supported by coaches and a suite of bespoke digital tools. With 70% of BelleVie’s recruits coming from a non-care background they are on a mission to make care the valued profession that it should be.

Presentation 3: Emerging innovative solutions to technology enabled care – James Brinkler, Director, Bronze software labs Ltd - The mission of the Tribe Project is to address national care inequality at the local level. It includes a digital platform that can both map and predict care ‘dark patches’ where home care provision is either failing or doesn’t currently exist. It will also upskill people in areas of low economic activity and high public service demand so they can create micro businesses, structured as community enterprises to provide care.

Presentation 4: Emerging innovative solutions to technology enabled care – Simon Butler, Head of Advanced Wellbeing Research Centre, Sheffield Hallam University - Highlight of two exemplars from the AWRC start up programme and outline how their involvement in the accelerator programme has directly helped them to validate their technologies and unlock future trials. 1) Aseptika, a Cambridge-based startup, who have developed a remote cardiac rehab technology platform that was trialled during the 1st lockdown; 2) Nottingham-based Footfalls and Heartbeats who are developing a way to quantify stroke rehab via sensors directly knitted into sports shoes.

Parallel Session 3, Breakout Theatre - What is the care that technology is enabling? - WATCH NOW
As technology develops, we are able to provide and monitor a wider range of equipment than ever before. However, physical response services remain largely unaltered.

CQC registration and the delivery of emergency personal care does not sit naturally in our industry, yet we declare ourselves experts in ‘technology-enabled care’. It seems we are more focused on technology rather than the care it enables.

Having a flexible approach to care and the physical response services that we offer, combined with brilliant technology, is how Doro view the future. Explore learning from service development in the UK as well as in Norway.

Session Chair: Wendy Darling, Country Director Care, UK, Doro Care (UK)
Presenters Include:
Kathryn Scott, Head of Client Relationships, Doro Care (UK)
Ann Newton, Lead External Provider Manager, Adult Social Care & Health, Wigan Metropolitan Borough Council
Arvid Bakken, Country Director Care, Norway, Doro Care (Norway)

15:45 — 16:45, Parallel Sessions

Parallel Session 1, Main Auditorium - TSA ADASS Commission exploring how technology can be truly integrated into adult social care - WATCH NOW
This session will focus on the final two recommendations from the ADASS TSA Commission.

Over the past six months, we’ve heard stories from people, their families and carers, front line care professionals, directors of adult social services, leaders across local government, housing and health and technology suppliers.

One theme that comes up again and again is the importance of digital infrastructure, skills and approaches in social care to improve choice and control for citizens and the social care workforce.

Individuals should feel confident they can easily access the type of support they want, whenever they need. Professionals should also feel confident they have the right knowledge and tools to support people to do the things that are important to them.

Another recurring theme is around citizens being able to own and control their data, so they only have to tell their story once to get the right care. This data must flow smoothly and safely between care, health, housing and other services. Professionals, too, must have access to the right data and knowledge at the right time. This will help them to better plan care and offer more proactive support.

Hear about these topics from Commission members and find out about the experiences of an informal carer, supporting her family member with technology.

Recommendations covered in this session focus on:
The importance of improving digital infrastructure, skills and approaches in adult social care.
People owning and controlling their health and social care data.

Session Chair: Steve Sadler, Technology Strategist, TSA
Panellists Include:
Alison Tombs, Assistant Director Wellbeing and Assessment, North Tyneside Council
David Watts, Executive Director of Adults, Communities & Wellbeing (DASS) North Northamptonshire Council
Helena Zaum, Industry Solutions Manager, Microsoft
Nathan Downing, Head of Advisory Services, TSA
Peter O’Hara, Founder and CEO, OLM Systems

Parallel Session 2, Innovation Stage - Technology Solutions Focus - WATCH NOW
Session Chair: Tim Mulrey, Business Strategy & Transformation, TSA

Presentation 1: Developing a next generation Mobile Digital Alarm Service – Chris Clark, Technical Director, Anywhere Care - Hear how Anywhere Care has built upon existing OwnFone and Footprint devices to develop a next generation Digital Mobile Alarm Service with support from the European Space Agency. Learn how developing hardware, SIM connectivity and management platforms in-house is generating improved services, innovative new features and flexible ARC integrations. Discover how you can influence the future development of devices and services to help you achieve your goals.

Presentation 2: Monitoring Digital TEC in the real world – Paul Shead, Managing Director, Enovation - Over 150,000 digital telecare devices are currently being monitored using the Enovation UMO platform across the UK and Europe. This presentation will give an overview of the experiences of our customers monitoring digital telecare in the real world and how they have expanded their remote working since Covid 19 restrictions began, sharing advice and pointing out pitfalls.

Presentation 3: Beyond the pandemic – what have we learnt and how can we make sure we don’t lose the lesson – Angus Honeysett, Head of Market Access, Tunstall Healthcare - The pandemic has rapidly accelerated the uptake of TECS. This session includes real life examples, and the benefits realised. It will also explore the future of TECS and data in enabling more personalised, preventative and ultimately predictive models of care, and how this could support some of the aims of the proposals in the recent Health and Care Bill White Paper.

Parallel Session 3, Breakout Theatre - Person Centered Future – Workforce Development - WATCH NOW
Technology enabled care is no longer an outlier, but a key system enabler. It allows people to live their lives in the way they want, supports informal carers and creates the flexibility and data that systems and services need for the future. Digital solutions are only as effective as the workforce that use them. For our people to be able to proactively use tech to deliver care we need to give them the skills, behaviour and knowledge and create the right supportive environment for TEC to thrive. What we are doing now defines the workforce of the future and so defines what we can achieve, to who and in what way 5 years, 10 years from now. This session explores the priorities from government when it comes to workforce development, the role workforce play in enabling proactive and preventative TEC, what a skilled workforce could mean for service users and the ways in which TSA is working with partners and industry bodies to support this shift towards the future.

Session Chair: Alyson Scurfield, Chief Executive, TSA
Presenters include:
Helen Blythe, Head of Workforce Development, TSA
Samantha Davies, Workforce Development Lead Consultant, TSA