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TSA Guidance on Corona Virus (Covid-19)

A message from our Chief Executive

Dear TEC Community,

As you know, we’re in the middle of a national emergency as Corona virus (COVID-19) is affecting all aspects of life.

Similarly, we’re hearing of service workers in telemonitoring centres and care homes on the frontline battling to keep our communities and the vulnerable safe and well, and to keep services running.

I want to reassure you that TSA staff are working hard to make sure our business continues and our service to you is maintained. Information is changing rapidly and we are committed to keeping you informed on our website, which is continuously updated.

Our primary focus is on Business Continuity and Sustainability plans for TEC across the UK. We are devising contingency plans in anticipation of widespread disruption to technology enabled care services. We are also working closely with the DoH and NHSX to support the national strategic planning process and to achieve definition of TEC workers as “key workers” so they can continue to provide the vital services to the vulnerable and the elderly. 

TSA is taking responsible measures in order to continue supporting our membership and the wider sector. These measures include:

  • Providing support to telemonitoring centres and service delivery members to ensure continuity of safe service to 1.7 million older and vulnerable people across the UK.
  • Continual quality and safe delivery of service during these critical times and in line with regulation bodies we are suspending with immediate effect all on-site Quality Standard Framework audit visits for the next 3 months. We will implement a programme of guidance and support reviews (further details to follow).
  • Re-prioritising projects – we are shifting our priority from business strategy development to actions that will provide resilience and sustainability to the TECS sector.
  • All face to face meetings postponed.
  • To continue business updates and development, we are launching a webinar programme of events.

We have continuously updated guidance on the TSA website in our dedicated COVID-19 section, we have produced essential templates for you to use for Contingency Planning, Homeworking and Service Delivery.

Please do keep referring back to the TSA website - the TSA team is working incredibly hard to produce new guidance and tools as well as regular updates specifically for those working in TECS.

If you have any questions relating to this guidance, please contact

Alyson Scurfield
Chief Executive, TSA





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